Walkin drive For "S&F - Order Management" at Mysore on 16th Sep

Walkin drive for "S&F - Order Management at Mysore on 16thSep 2025

Greeting from Infosys BPM Ltd.,

16thSep 2025

Note:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223310

Interview Information:

• Interview Date:16th Sep 2025

• Interview Time:

  09:30 Am till 12:30 Pm

Interview Venue -

Infosys BPM limited,

Gate 2 in Mysore,

Karnataka, India is No. 350,

Hebbal Electronics City,

Hootagalli, Mysuru,

Karnataka 570027

Documents to Carry:

• Please carry 2 set of updated CV(Hard Copy).
• Please carry Face Mask**.
• Mandatory to carry PAN Card or Passport for Identity proof.

NOTE: Candidates Needs to bring Pan card without fail for Assessment.

Interview Information:

• Interview Date: 16thSep 25.

• Reporting Time: 09:30 AM till 11:00 AM

• Round 1 - Aptitude Assessment (10:00 AM to 12:00 PM)

• Round 2 - Technical interview

• Note - Post 11:30 AM (entry not allowed)

• Job Location: Mysore

• Qualification: Any Graduate

• Shifts:

  Australia/New Zealand

• Notice Period: Immediate joiners to 30days

Skillset 1

Order Management JD & Customer Service JD

Key Responsibilities:

1. Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues
2. Customer Service: Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries
3. Order Tracking and Resolution: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
4. Communication: Communicate with internal team, such as warehouse and shipping to resolve order-related issues
5. Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary
6. Process Improvement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
7. Data Entry and Record-Keeping: Accurately enter orders from Customer Order Form

Requirements:

1. Experience: 1-2 years of customer service experience, preferably in Order Management

2. Skills:

a. Excellent communication skills, problem solving and analytical skills

b. Strong attention to detail and ability to multitask

c. Proficiency in Microsoft Office

d. Ability to work in a fast-paced environment and adapt to changing priorities

3. Language: Fluency in English (written and verbal) is required

Skillset 2

OTC - Collections JD - 2 to 5 Years

Key Responsibilities:

• Monitor and manage accounts receivable portfolio to ensure timely collections.
• Contact customers via email/phone to follow up on overdue invoices.
• Investigate and resolve payment discrepancies and disputes.
• Collaborate with internal teams (e.g., billing, cash application, sales) to resolve issues impacting collections.
• Maintain accurate records of collection activities and customer interactions.
• Prepare ageing reports and provide regular updates to management.
• Support month-end and quarter-end closing activities related to AR.
• Ensure compliance with company policies and SOX controls.

Required Skills & Qualifications:

• Bachelors degree in finance, Accounting, or related field.
• 24 years of experience in OTC collections or accounts receivable.
• Strong understanding of the OTC process and ERP systems (e.g., SAP, Oracle).
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in MS Excel and reporting tools.
• Shift-Australia/New Zealand: 5:30 AM to 2:30 PM IST

Preferred Qualifications:

• Experience working with international clients and multi-currency transactions.
• Exposure to shared services or BPO environments.
• Knowledge of unapplied cash and dispute management processes

Regards,

Infosys BPM Recruitment team