VP Product

Company Profile

Customer Capital

Our solutions enhance customer engagement and loyalty for the end customers of our enterprise clients.

As a funded company founded by industry veterans in India, Customer Capital leverages a robust SaaS cloud-based platform to power these comprehensive solutions. Our expertise lies in combining loyalty with commerce to drive meaningful customer interactions and boost engagement. Join us to be part of a dynamic team that is transforming the landscape of loyalty and commerce for some of the biggest names in the industry.

Job title — VP Engineering

Overview: Customer Capital seeks an experienced and visionary Vice President of Engineering to lead our engineering team in developing and optimizing our B2C travel & commerce portals. The ideal candidate will have a proven track record in handling large-scale transactions, implementing micro-services architecture, and managing high-performing teams. This role requires a strategic thinker with hands-on expertise in agile and SCRUM methodologies, familiarity with cloud technologies and experience with open-source technologies to drive innovation and ensure the robustness, scalability, and efficiency of our platform.

Key Responsibilities:

1. Strategic Leadership:

• Define and execute the engineering strategy aligned with Customer Capital’s business goals.

• Collaborate with senior management to set technical direction, priorities, and roadmaps.

2. Platform Development & Architecture:

• Lead the design, development, and deployment of scalable and reliable B2C commerce platforms.

• Ensure the platform’s architecture supports high transaction volumes and peak traffic periods using micro-services architecture.

• Incorporate open-source technologies to enhance platform functionality and reduce costs.

• Leverage cloud technologies, preferably AWS, to enhance platform performance, scalability, and reliability.

3. Team Management:

• Build, mentor, and manage a high-performing engineering team, fostering a culture of innovation and continuous improvement.

• Conduct regular performance reviews, provide constructive feedback, and implement professional development plans.

4. Operational Excellence:

• Oversee daily operations of the engineering department, ensuring projects are delivered on time and within budget.

• Implement best practices for software development, including coding standards, code reviews, and agile methodologies.

• Champion agile and SCRUM methodologies to improve team efficiency and project outcomes.

5. Collaboration & Communication:

• Work closely with product management, marketing, and other departments to understand requirements and translate them into technical specifications.

• Ensure effective communication and collaboration between engineering teams and other stakeholders.

6. Quality & Performance:

• Drive initiatives to enhance the platform’s user experience, performance, and security.

• Implement robust testing, monitoring, and analytics to ensure platform stability and performance.

Outcomes:

1. Strategic Engineering Roadmap Execution:

a. KPI: Achievement of at least 90% of strategic milestones within the defined timelines.

b. Measure: Percentage of milestones completed on time as per the engineering roadmap.

2. Scalable Platform Deployment:

a. KPI: System uptime of 99.9% with transaction success rates exceeding 99%.

b. Measure: Monthly system uptime reports and transaction success rates during peak and non-peak periods.

3. Team Performance and Development:

a. KPI: Achieve a team productivity score increase of 20% within the first year and maintain an employee retention rate of 90%.

b. Measure: Productivity metrics (e.g., story points completed per sprint), employee engagement survey results, and retention rates.

4. Agile and SCRUM Implementation:

a. KPI: Complete 95% of sprints on time with at least 90% of planned features delivered.

b. Measure: Sprint completion rates, feature delivery rates, and project velocity metrics. Experience &

Background:

• Bachelor’s / Master’s degree in computer science or engineering

• Experience with travel or e-commerce or B2C digital startup.

• 12+ years of experience in software engineering with at least 5 years in a leadership role.

• Proven experience in developing B2C commerce portals with high transaction volumes.

• Strong expertise in micro-services architecture and open-source technologies

• Demonstrated ability to manage and mentor engineering teams.

• Extensive experience with agile and SCRUM methodologies.

• Excellent problem-solving skills and strategic thinking.

• Strong understanding of DevOps practices.

Additional Details:

• This is a full-time position. Days and hours of work are Monday to Friday for nine hours. Evening and weekend work may be required as job duties demand.

• May at times be required to work from home

• Location: Delhi (preferred)