Hotel Contracting Show more Show less

Role - Hotel Contracting Executive 📍 Location: Delhi/ NCR(Hybrid) 🕒 Experience: 1–3 years in hotel contract sourcing for Online travel platforms 🔍 Key Responsibilities: 1. Negotiate and manage contracts with hotels and accommodation partners 2. Build strong relationships with suppliers to ensure best rates and availability 3. Maintain updated records of contracted properties and pricing 4. Collaborate with internal teams to align inventory, promotions, and customer needs 5. Monitor market trends and ensure competitive positioning ✅ Requirements: 1. Prior experience in hotel contracting or travel B2B partnerships 2. Strong communication and negotiation skills 3. Detail-oriented with good Excel/CRM proficiency 4. Ability to work independently and meet targets If you're passionate about travel and ready to shape exclusive stay experiences, we’d love to hear from you! Show more Show less

Company Profile Customer Capital is at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients. Our solutions enhance customer engagement and loyalty for the end customers of our enterprise clients. As a funded company founded by industry veterans in India, Customer Capital leverages a robust SaaS cloud-based platform to power these comprehensive solutions. Our expertise lies in combining loyalty with commerce to drive meaningful customer interactions and boost engagement. Join us to be part of a dynamic team that is transforming the landscape of loyalty and commerce for some of the biggest names in the industry. Job title- Vice President - Contact Centre Job Summary: Customer Capital is seeking an experienced VP- Contact Centre to lead and optimize our call centre operations and customer service strategies. This role will drive operational excellence, enhance customer satisfaction, and ensure a seamless contact centre experience. Key Responsibilities: · Oversee call centre operations, ensuring efficiency, quality, and performance optimization. · Develop and implement customer service strategies to enhance satisfaction and retention. · Lead, mentor, and manage contact centre teams, ensuring high engagement and productivity. · Utilize data-driven insights to improve service metrics and operational effectiveness. · Collaborate with cross-functional teams to align customer service initiatives with business goals. · Ensure compliance with industry standards, policies, and regulatory requirements. · Drive process improvements, automation, and technology adoption for enhanced service delivery. · Monitor and analyze KPIs, including customer satisfaction (CSAT), first-call resolution (FCR), and service levels (SLAs). Qualifications & Experience: · 10+ years of experience in call centre operations, customer service, or customer experience leadership. · Proven expertise in managing large-scale contact centres and driving operational success. · Strong leadership skills with experience in team development and performance management. Strategic mindset with the ability to drive innovation and customer-centric improvements. · Excellent communication, problem-solving, and decision-making abilities. · Familiarity with customer service technologies, CRM systems, and omnichannel platforms. Additional Details: - • Location – Mumbai(WFO) • Travel: As per job & client requirement. • Industry Type: IT - Software/Software Service. Show more Show less

Customer Capital is looking for a Senior Backend Developer who is passionate about building robust, scalable systems. If you have strong experience with .NET and MongoDB, and love solving complex backend challenges, we want to hear from you! Responsibilities: Design, develop, and maintain scalable backend services Optimize database performance using MongoDB Collaborate with cross-functional teams for product innovation Ensure code quality through unit testing and best practices Requirements: 4+ years of backend development experience Strong expertise in .NET Core and MongoDB Experience working with RESTful APIs Familiarity with cloud services is a plus If you're a problem-solver ready to take ownership of backend architecture, apply now.

Hotel Contracting

Company Profile Customer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients. Our solutions enhance customer engagement and loyalty for the end customers of our enterprise clients. As a funded company founded by industry veterans in India, Customer Capital leverages a robust SaaS cloud-based platform to power these comprehensive solutions. Our expertise lies in combining loyalty with commerce to drive meaningful customer interactions and boost engagement. Join us to be part of a dynamic team that is transforming the landscape of loyalty and commerce for some of the biggest names in the industry. Job title — VP Engineering Overview: Customer Capital seeks an experienced and visionary Vice President of Engineering to lead our engineering team in developing and optimizing our B2C travel & commerce portals. The ideal candidate will have a proven track record in handling large-scale transactions, implementing micro-services architecture, and managing high-performing teams. This role requires a strategic thinker with hands-on expertise in agile and SCRUM methodologies, familiarity with cloud technologies and experience with open-source technologies to drive innovation and ensure the robustness, scalability, and efficiency of our platform. Key Responsibilities: 1. Strategic Leadership: • Define and execute the engineering strategy aligned with Customer Capital’s business goals. • Collaborate with senior management to set technical direction, priorities, and roadmaps. 2. Platform Development & Architecture: • Lead the design, development, and deployment of scalable and reliable B2C commerce platforms. • Ensure the platform’s architecture supports high transaction volumes and peak traffic periods using micro-services architecture. • Incorporate open-source technologies to enhance platform functionality and reduce costs. • Leverage cloud technologies, preferably AWS, to enhance platform performance, scalability, and reliability. 3. Team Management: • Build, mentor, and manage a high-performing engineering team, fostering a culture of innovation and continuous improvement. • Conduct regular performance reviews, provide constructive feedback, and implement professional development plans. 4. Operational Excellence: • Oversee daily operations of the engineering department, ensuring projects are delivered on time and within budget. • Implement best practices for software development, including coding standards, code reviews, and agile methodologies. • Champion agile and SCRUM methodologies to improve team efficiency and project outcomes. 5. Collaboration & Communication: • Work closely with product management, marketing, and other departments to understand requirements and translate them into technical specifications. • Ensure effective communication and collaboration between engineering teams and other stakeholders. 6. Quality & Performance: • Drive initiatives to enhance the platform’s user experience, performance, and security. • Implement robust testing, monitoring, and analytics to ensure platform stability and performance. Outcomes: 1. Strategic Engineering Roadmap Execution: a. KPI: Achievement of at least 90% of strategic milestones within the defined timelines. b. Measure: Percentage of milestones completed on time as per the engineering roadmap. 2. Scalable Platform Deployment: a. KPI: System uptime of 99.9% with transaction success rates exceeding 99%. b. Measure: Monthly system uptime reports and transaction success rates during peak and non-peak periods. 3. Team Performance and Development: a. KPI: Achieve a team productivity score increase of 20% within the first year and maintain an employee retention rate of 90%. b. Measure: Productivity metrics (e.g., story points completed per sprint), employee engagement survey results, and retention rates. 4. Agile and SCRUM Implementation: a. KPI: Complete 95% of sprints on time with at least 90% of planned features delivered. b. Measure: Sprint completion rates, feature delivery rates, and project velocity metrics. Experience & Background: • Bachelor’s / Master’s degree in computer science or engineering • Experience with travel or e-commerce or B2C digital startup. • 12+ years of experience in software engineering with at least 5 years in a leadership role. • Proven experience in developing B2C commerce portals with high transaction volumes. • Strong expertise in micro-services architecture and open-source technologies • Demonstrated ability to manage and mentor engineering teams. • Extensive experience with agile and SCRUM methodologies. • Excellent problem-solving skills and strategic thinking. • Strong understanding of DevOps practices. Additional Details: • This is a full-time position. Days and hours of work are Monday to Friday for nine hours. Evening and weekend work may be required as job duties demand. • May at times be required to work from home • Location: Delhi (preferred)

Senior Site Merchandiser – E-commerce Location: Mumbai About Us: We are a dynamic multi-category, multi-brand e-commerce platform , exclusively designed for bank customers to shop using their loyalty/reward points . With a focus on user experience, secure commerce, and tailored product discovery, we are redefining how customers redeem their rewards across categories like electronics, fashion, lifestyle, travel, and more. We’re looking for a Site Merchandiser with 7–8 years of e-commerce experience who can bring both creative vision and data-backed strategy to life on our platform. What You’ll Do: Strategize and execute on-site merchandising plans to drive engagement, conversions, and seamless journeys across CLPs, PLPs, and PDPs Create mind maps, sitemaps, journey flows, and visual boards for campaigns, categories, and loyalty-specific promotions Lead the site experience calendar —plan and execute yearly, quarterly, monthly, and daily content updates across key touchpoints Collaborate with category, marketing, creative, and design teams to ensure brand-aligned, effective messaging across the site Manage end-to-end page communication —from banners and badges to headlines and CTAs—across all internal pages (IPS) Work closely with Product & Tech teams to test, optimize, and implement new features; contribute to the product roadmap with data-driven suggestions Partner with BI and analytics teams to define success metrics , build conversion funnels, and deliver regular performance reports Ensure consistent experience for loyalty point redemptions , optimizing messaging and UX for bank customers What You Bring: 7–8 years of experience in e-commerce , with strong exposure to site merchandising and CX optimization Strong understanding of multi-brand, multi-category platforms and the nuances of reward-based consumer behaviour Post-graduation/Master’s in Business, Marketing, Communications, or Media Deep familiarity with CLP, PLP, PDP structures and CMS tools Ability to think visually and strategically—creating sitemaps, user flows, and wireframes with ease Data-driven mindset—comfortable with metrics, analytics, and BI tools Creative, organized, and agile—adept at working in cross-functional, fast-paced environments Strong aesthetic sense and a keen eye for design and content alignment Excellent communication, critical thinking, and stakeholder management skills Tools & Skills: Advanced proficiency in Microsoft Office Suite Comfortable using project management tools , CMS platforms, analytics dashboards, heatmap tools, and design and workflow tools such as figma and lucidchart. Bonus: Exposure to loyalty platforms , fintech integrations, or bank-affiliated e-commerce programs Fluent in English; strong written and verbal communication is essential Ability to work in a fast paced dynamically changing start up environment Job Type: Full-time Pay: Up to ₹2,000,000.00 per year Benefits: Flexible schedule Health insurance Provident Fund Schedule: Day shift Work Location: In person

Senior Site Merchandiser – E-commerce Location: Mumbai About Us: We are a dynamic multi-category, multi-brand e-commerce platform , exclusively designed for bank customers to shop using their loyalty/reward points . With a focus on user experience, secure commerce, and tailored product discovery, we are redefining how customers redeem their rewards across categories like electronics, fashion, lifestyle, travel, and more. We’re looking for a Site Merchandiser with 7–8 years of e-commerce experience who can bring both creative vision and data-backed strategy to life on our platform. What You’ll Do: Strategize and execute on-site merchandising plans to drive engagement, conversions, and seamless journeys across CLPs, PLPs, and PDPs Create mind maps, sitemaps, journey flows, and visual boards for campaigns, categories, and loyalty-specific promotions Lead the site experience calendar —plan and execute yearly, quarterly, monthly, and daily content updates across key touchpoints Collaborate with category, marketing, creative, and design teams to ensure brand-aligned, effective messaging across the site Manage end-to-end page communication —from banners and badges to headlines and CTAs—across all internal pages (IPS) Work closely with Product & Tech teams to test, optimize, and implement new features; contribute to the product roadmap with data-driven suggestions Partner with BI and analytics teams to define success metrics , build conversion funnels, and deliver regular performance reports Ensure consistent experience for loyalty point redemptions , optimizing messaging and UX for bank customers What You Bring: 7–8 years of experience in e-commerce , with strong exposure to site merchandising and CX optimization Strong understanding of multi-brand, multi-category platforms and the nuances of reward-based consumer behaviour Post-graduation/Master’s in Business, Marketing, Communications, or Media Deep familiarity with CLP, PLP, PDP structures and CMS tools Ability to think visually and strategically—creating sitemaps, user flows, and wireframes with ease Data-driven mindset—comfortable with metrics, analytics, and BI tools Creative, organized, and agile—adept at working in cross-functional, fast-paced environments Strong aesthetic sense and a keen eye for design and content alignment Excellent communication, critical thinking, and stakeholder management skills Tools & Skills: Advanced proficiency in Microsoft Office Suite Comfortable using project management tools , CMS platforms, analytics dashboards, heatmap tools, and design and workflow tools such as figma and lucidchart. Bonus: Exposure to loyalty platforms , fintech integrations, or bank-affiliated e-commerce programs Fluent in English; strong written and verbal communication is essential Ability to work in a fast paced dynamically changing start up environment Job Type: Full-time Pay: Up to ₹2,000,000.00 per year Benefits: Flexible schedule Health insurance Provident Fund Schedule: Day shift Work Location: In person

Role Purpose: To support the product management team in enhancing digital travel products by contributing to research, documentation, coordination, and ongoing issue tracking, thereby enabling seamless and customer-centric product delivery. Key Responsibility Areas (KRAs): Conduct research on customer behaviour, travel industry trends, and competitor offerings. Draft and refine user stories and acceptance criteria with inputs from cross-functional teams. Assist in backlog grooming, sprint planning, and user acceptance testing (UAT). Coordinate with technology, design, operations, loyalty, and CX teams for end-to-end alignment. Monitor and log bugs, issues, and enhancements with timely follow-ups. Maintain product documentation and progress tracking tools. Ideal Candidate Profile: Educational Background: Postgraduates in management (MBA/PGDM) preferred. Graduates in engineering, economics, marketing, business, or statistics with strong communication and analytical aptitude may also apply. Candidates from reputed business schools or universities will be given preference. Relevant Coursework / Certifications (Preferred): Product Management Fundamentals Agile / Scrum Certifications (Scrum.org, Scrum Alliance, or SAFe) Courses in User Experience, Customer Journey Mapping, or Design Thinking Familiarity with tools like JIRA, Confluence, Figma, Excel, and PowerPoint Skills & Competencies: Strong logical thinking and structured problem-solving Excellent written and verbal communication Interest in travel, technology, and digital experience

The primary purpose of this job is to onboard all categories of hotels, including standalone hotels and hotel chains. Major Duties and Responsibilities: Functional: Identify, approach, and onboard high-potential hotels in assigned geographical areas. Negotiate competitive commercial terms, such as rates, commissions, and offers, to ensure inventory profitability. Manage the end-to-end contracting process, including closing agreements and onboarding partners. Analyze regional market dynamics, rate competitiveness, and supply and demand trends to prioritize contracting efforts. Collaborate with internal teams to ensure timely content loading, mapping, and partner activation. Monitor and manage the performance of existing hotel partners through regular reviews and interventions. Ensure compliance with legal and finance teams for contracts and documentation. Contribute to strategic initiatives like seasonal promotions, rate parity, and exclusive offers. Behavioral: Exhibit strong negotiation and relationship-building skills. Demonstrate a high sense of ownership and the ability to manage multiple priorities. Be commercially driven with a sharp business and market sense. Possess the ability to work independently and collaboratively in a cross-functional environment. Show attention to detail with a structured and process-oriented approach. Partners With: Internal Teams: Revenue Management, Product & Technology, Finance & Legal, Customer Support & Operations. External Stakeholders: Hotel Owners, Sales Heads, Revenue Managers, Channel Managers, DMCs, and Connectivity Partners. Expected Outcomes: Achieve monthly and quarterly targets for hotel onboarding and revenue contribution. Ensure competitive inventory availability and rate parity in key destinations. Secure optimal commercial terms with a focus on strategic, high-demand properties. Drive activation of newly onboarded hotels within defined timelines. Maintain high partner satisfaction and retention through consistent engagement. Deliver on special projects such as rate optimization, exclusive inventory, or white-label collaborations. Knowledge, Experience, and Education: Education: Graduate. Related Experience: 2-4 years of hands-on experience in hotel contracting, supplier relations, or business development in the travel, tourism, or hospitality sector. Demonstrated success in negotiating commercial terms and closing deals with hotel partners. Experience in managing regional hotel supply and building strategic relationships with key accounts. Track record of working cross-functionally with internal teams like pricing, content, and technology. Deal-Breakers: Minimum of 2-4 years of relevant experience in hotel contracting, supplier management, or travel/hospitality partnerships. Proven track record of negotiating and closing hotel contracts with measurable business outcomes. A strong understanding of the hospitality ecosystem, including rate structures, inventory management, and market trends. Excellent communication and interpersonal skills for partner-facing roles. Willingness to travel frequently for in-person meetings and property assessments, if required. Proficiency in MS Excel is a plus. Specific Competencies: The position requires expertise in Strategic Agility, Negotiation Skills, Team Player, Communication Skills, and Commercial Knowledge. Job Type: Full-time Pay: ₹40,000.00 - ₹58,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Work Location: In person

The primary purpose of this job is to onboard all categories of hotels, including standalone hotels and hotel chains. Major Duties and Responsibilities: Functional: Identify, approach, and onboard high-potential hotels in assigned geographical areas. Negotiate competitive commercial terms, such as rates, commissions, and offers, to ensure inventory profitability. Manage the end-to-end contracting process, including closing agreements and onboarding partners. Analyze regional market dynamics, rate competitiveness, and supply and demand trends to prioritize contracting efforts. Collaborate with internal teams to ensure timely content loading, mapping, and partner activation. Monitor and manage the performance of existing hotel partners through regular reviews and interventions. Ensure compliance with legal and finance teams for contracts and documentation. Contribute to strategic initiatives like seasonal promotions, rate parity, and exclusive offers. Behavioral: Exhibit strong negotiation and relationship-building skills. Demonstrate a high sense of ownership and the ability to manage multiple priorities. Be commercially driven with a sharp business and market sense. Possess the ability to work independently and collaboratively in a cross-functional environment. Show attention to detail with a structured and process-oriented approach. Partners With: Internal Teams: Revenue Management, Product & Technology, Finance & Legal, Customer Support & Operations. External Stakeholders: Hotel Owners, Sales Heads, Revenue Managers, Channel Managers, DMCs, and Connectivity Partners. Expected Outcomes: Achieve monthly and quarterly targets for hotel onboarding and revenue contribution. Ensure competitive inventory availability and rate parity in key destinations. Secure optimal commercial terms with a focus on strategic, high-demand properties. Drive activation of newly onboarded hotels within defined timelines. Maintain high partner satisfaction and retention through consistent engagement. Deliver on special projects such as rate optimization, exclusive inventory, or white-label collaborations. Knowledge, Experience, and Education: Education: Graduate. Related Experience: 2-4 years of hands-on experience in hotel contracting, supplier relations, or business development in the travel, tourism, or hospitality sector. Demonstrated success in negotiating commercial terms and closing deals with hotel partners. Experience in managing regional hotel supply and building strategic relationships with key accounts. Track record of working cross-functionally with internal teams like pricing, content, and technology. Deal-Breakers: Minimum of 2-4 years of relevant experience in hotel contracting, supplier management, or travel/hospitality partnerships. Proven track record of negotiating and closing hotel contracts with measurable business outcomes. A strong understanding of the hospitality ecosystem, including rate structures, inventory management, and market trends. Excellent communication and interpersonal skills for partner-facing roles. Willingness to travel frequently for in-person meetings and property assessments, if required. Proficiency in MS Excel is a plus. Specific Competencies: The position requires expertise in Strategic Agility, Negotiation Skills, Team Player, Communication Skills, and Commercial Knowledge. Job Type: Full-time Pay: ₹40,000.00 - ₹58,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Work Location: In person

About Us: Customer Capital, a funded company started by veterans in the Indian Industry operates in the exciting and fast-growing domain of loyalty and customer engagement. We own a SaaS cloud-based loyalty and travel platform that we use for enabling and powering a loyalty led travel booking platform for various companies. 📍 Location: Delhi/ NCR 🕒 Experience: 1–3 years in hotel contracting, travel operations, or related field 🔍 Key Responsibilities: Negotiate and manage contracts with hotels and accommodation partners Build strong relationships with suppliers to ensure best rates and availability Maintain updated records of contracted properties and pricing Collaborate with internal teams to align inventory, promotions, and customer needs Monitor market trends and ensure competitive positioning ✅ Requirements: Prior experience in hotel contracting or travel B2B partnerships Strong communication and negotiation skills Detail-oriented with good Excel/CRM proficiency Ability to work independently and meet targets If you're passionate about travel and ready to shape exclusive stay experiences, we’d love to hear from you!