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Capgemini
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Voip Engineer

Voip Engineer

Capgemini

60 years

5 - 8 Lacs

bengaluru

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

voip collaborative technology resolve routing monitoring onboarding offboarding checks reports analyze audit escalation service support network connect management powershell scripting automation zoom analytics communication ai strategy design engineering

Work Mode

On-site

Job Type

Part Time

Job Description

Bangalore, Bhubaneswar, Chennai (ex Madras), Coimbatore, Delhi, Gandhinagar, Gurgaon, Hyderabad, Kanchipuram, Kolkata, Mumbai (ex Bombay), Noida, Pune, Salem, Tiruchirapalli

Voip Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Profile

Diagnose and resolve audio quality, connectivity, and call routing issues for end users.System Monitoring & Performance Optimization
Manage agent onboarding/offboarding in Five9 VCC, ensuring proper access and configuration.
Conduct proactive health checks, generate performance reports, and ensure system stability.
Analyze call logs, usage trends, and audit reports to identify and mitigate risks.Collaboration & Vendor Management
Serve as the primary liaison between vendors (Five9, Microsoft, Poly, etc.) for issue escalation and service improvements.

Your Role

Provide Tier 2/3 support for Five9 VCC and Verint, resolving agent-facing issues promptly.
Partner with NOC, Network, and Wintel teams to resolve cross-functional telephony and infrastructure challenges.Microsoft Teams & Cloud Telephony Administration
Administer Microsoft Teams Admin Center and Office 365 telephony services, including,Calling policies, dial plans, and Operator Connect configurations.Teams meeting policies and device management (Poly, AudioCodes, etc.).
Utilize PowerShell scripting for automation, bulk updates, and administrative tasks.
Support third-party integrations (e.g., Gong, Zoom) for analytics and communication workflows.Documentation & Process Improvement.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com

Ref. code

362512-en_GB

Posted on

02 Jan 2026

Experience level

Experienced Professionals

Contract type

Permanent

Location

Bangalore, Bhubaneswar, Chennai (ex Madras), Coimbatore, Delhi, Gandhinagar, Gurgaon, Hyderabad, Kanchipuram, Kolkata, Mumbai (ex Bombay), Noida, Pune, Salem, Tiruchirapalli

Business unit

Cloud Infrastructure Services

Brand

Capgemini

Professional communities

Workplace Management

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Voip Engineer