Voip Engineer

Capgemini

3 - 6 years

3 - 8 Lacs

bhubaneswar chennai bengaluru

Posted:2 days ago| Platform:

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Skills Required

voip vendor management noc administration ai process improvement verint analytics cloud scripting automation operations powershell design onboarding system monitoring performance optimization business operations device management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Profile

Diagnose and resolve audio quality, connectivity, and call routing issues for end users.System Monitoring & Performance Optimization
Manage agent onboarding/offboarding in Five9 VCC, ensuring proper access and configuration.
Conduct proactive health checks, generate performance reports, and ensure system stability.
Analyze call logs, usage trends, and audit reports to identify and mitigate risks.Collaboration & Vendor Management
Serve as the primary liaison between vendors (Five9, Microsoft, Poly, etc.) for issue escalation and service improvements.

Your Role

Provide Tier 2/3 support for Five9 VCC and Verint, resolving agent-facing issues promptly.
Partner with NOC, Network, and Wintel teams to resolve cross-functional telephony and infrastructure challenges.Microsoft Teams & Cloud Telephony Administration
Administer Microsoft Teams Admin Center and Office 365 telephony services, including,Calling policies, dial plans, and Operator Connect configurations.Teams meeting policies and device management (Poly, AudioCodes, etc.).
Utilize PowerShell scripting for automation, bulk updates, and administrative tasks.
Support third-party integrations (e.g., Gong, Zoom) for analytics and communication workflows.Documentation & Process Improvement.

Location - Bengaluru,Bhubaneswar,Chennai,Coimbatore,New Delhi,Gandhinagar,Gurugram,Hyderabad,Kanchipuram,Kolkata,Mumbai,Noida,Pune,Salem,Tiruchirapalli

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