Voice and Accent Trainer

3 - 7 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Voice and Accent Trainer, you will play a crucial role in coaching and developing the communication skills of our agents to ensure they exhibit calm, composed, and natural communication during calls. Your responsibilities will include: - Conducting comprehensive voice and accent training sessions for agents engaged in outbound cold calling. - Developing customized training modules focusing on improving pronunciation, intonation, stress patterns, and overall fluency. - Providing coaching on communication skills such as active listening, speech clarity, tone modulation, and maintaining composure during calls. - Monitoring and assessing agents" performance on calls, offering constructive feedback for improvement. - Designing and implementing evaluation processes to track progress and measure training program effectiveness. - Collaborating with operations and quality teams to identify areas for improvement and create targeted training plans. - Staying updated on industry trends and best practices in voice and accent training to enhance training programs. - Conducting refresher training sessions to ensure continuous improvement and skill retention. - Assisting in developing communication standards and guidelines for the team. To qualify for this role, you should have: - A minimum of 3+ years of experience as a Voice and Accent Trainer, preferably in the BPO, lead generation, or call centre industry. - Strong understanding of voice modulation, phonetics, and accent neutralization techniques. - Excellent communication skills with a clear, articulate speaking voice. - Ability to coach and mentor individuals at various skill levels, from beginners to advanced. - Familiarity with the challenges of outbound cold calling and strategies to overcome them. - Strong interpersonal skills and the ability to build rapport with agents and team members. - Certification in Voice and Accent Training or related fields is a plus.,

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