8 Evaluation Processes Jobs

We're hiring || Senior Manager Quality || Mumbai Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality deviations and develop corrective action plans Client & Stakeholder Management (3rd Party Client Management) Experience with Six Sigma, COPC or Lead Methodologies Minimum - Green Belt Certified In a leadership/managerial role for at least 2 years Strong Knowledge of QA Tools, call center metrics Proficient in PowerPoint and QA Software S...

Position: SLS + (Semi Technical) About The Role We are looking for a Search Language Specialist with fluency in Hindi and English to join our research team. This role is crucial in ensuring our software is effectively localized for global markets, with a focus on adapting search functionalities, UI elements, and content to meet the linguistic and cultural expectations of diverse users. In this position, you will engage in structured conversations with various Generative AI tools, evaluate their performance, and provide detailed feedback. Your insights will directly contribute to the fine-tuning of our in-house GenAI systems. Key Responsibilities Conduct voice-based evaluations of Generative ...

As a Voice and Accent Trainer, you will play a crucial role in coaching and developing the communication skills of our agents to ensure they exhibit calm, composed, and natural communication during calls. Your responsibilities will include: - Conducting comprehensive voice and accent training sessions for agents engaged in outbound cold calling. - Developing customized training modules focusing on improving pronunciation, intonation, stress patterns, and overall fluency. - Providing coaching on communication skills such as active listening, speech clarity, tone modulation, and maintaining composure during calls. - Monitoring and assessing agents" performance on calls, offering constructive f...

Role Overview: As a Quality & Safety Executive (Auditor) at TIA Engineering Services Company Limited (TES), you will be directly responsible to the Quality Assurance and Safety Manager (QSM) for routine quality audits, assessments, and evaluation processes associated with the Quality Assurance Manual (QAM). Key Responsibilities: - Plan and conduct individual scheduled and non-scheduled audits and evaluations of all TES AMO operational departments. - Plan and conduct individual scheduled audits and evaluations of contracted vendors and suppliers providing aviation services and/or aviation products. - Database details of all audit findings and observations necessary to continuously track and m...

Role Overview: As a Voice and Accent Trainer at Capgemini, your role will involve conducting comprehensive training sessions for agents engaged in outbound calling. You will work on enhancing voice clarity, articulation, and pronunciation adjustments. Staying updated with industry trends and best practices in voice and accent training will be crucial, as you incorporate them into your training programs. Monitoring and assessing agents" performance on calls, providing constructive feedback, and actionable insights for improvement will be part of your responsibilities. You will also design and implement evaluation processes to track progress and measure the effectiveness of training programs. ...

ISSD, a leader in job-oriented courses in India with 34 years of experience in the educational field, is seeking an Academic Coordinator to manage academic operations, particularly focusing on examinations and student-faculty coordination. Key Responsibilities: - Coordinate with students and faculty for academic planning and operations. - Address student queries on examination schedules, formats, and results. - Assist in preparing examination timetables and coordinate question paper creation. - Ensure seamless execution of academic assessments and evaluation processes. - Support online academic activities, including virtual meetings and classes. - Maintain accurate academic records and docum...

As a Trainer, you will play a crucial role in enhancing the skills and knowledge of the staff. Your focus will be on delivering effective training sessions, developing training materials, and implementing evaluation processes that promote clear communication and organizational excellence. - Design, develop, and deliver engaging training programs tailored to the needs of the bookkeeping team. - Continuously update training materials and methodologies to reflect the latest developments in bookkeeping, accounting standards, and relevant technologies. - Conduct training sessions on bookkeeping software, financial regulations, and best practices in accounting. - Foster an open and supportive lear...

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers globally to evaluate and expand their apps across various platforms, ranging from mobile to CTV and beyond. We collaborate with companies at all stages of the app marketing journey, from rapidly growing digital brands to traditional brick-and-mortar businesses venturing into the app space. Our robust measurement and analytics solutions offer visibility, insights, and essential tools that drive enhanced outcomes. As a Solutions Consultant with Adjust, you will be based in Bengaluru, India, and collaborate closely with teams such as Technical Account Management, Sales, and Account Management. In this role, you serve as the prim...