Customer Support Executive - International Voice Golden Opportunities Pvt Ltd

1.0 - 4.0 years

2 - 4 Lacs

chennai

Work from Office

Job Overview: We are seeking dynamic and articulate professionals for our International Voice Process team. This role involves handling customer interactions, requiring excellent communication skills and a proactive attitude. Key Responsibilities: Handle inbound and outbound calls with international clients Address customer inquiries, complaints, and service requests professionally Provide accurate information about products, services, and policies Identify customer needs and offer effective solutions Escalate unresolved issues to appropriate departments when necessary Maintain a calm and empathetic tone during challenging interactions Meet or exceed KPIs such as call handling time, first-call resolution, and customer satisfaction Participate in regular training and feedback sessions to improve performance Maintain high standards of service quality and professionalism Skills & Attributes Minimum 1 Year in BPO (Voice Process Preferred) Fluent English proficiency with a neutral accent Active listening to understand customer concerns clearly Clear articulation and tone modulation for effective conversations Empathy and patience to handle diverse customer moods Stress management in high-pressure environments Multitasking across systems and customer queries Team collaboration and coordination with support departments Goal orientation to meet KPIs like call resolution and CSAT scores

Posted 1 week ago

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