Vice President - Regional Head Field, South

SBI Card

12 - 19 years

50 - 55 Lacs

chennai

Posted:11 hours ago| Platform:

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Skills Required

team management collection management customer service business development recovery sales recovery operations marketing sales management operations collections channel management portfolio management debt management finance credit control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work in coordination with Regional Head Collections Tele calling to anticipate / forecast trends at the portfolio level and undertake all remedial measures for maintaining optimum portfolio health
Develop and implement field collections strategy for the region, ensuring optimal allocation of collections resources (FTE/NFTE) to achieve business objectives
Work closely with National Head to ensure optimal use of all the collection tools available & using analytics & data segmentation to deliver on performance targets and enhance collection efficiency
Work with Legal to perform portfolio segmentation and its usage of hardship tools to deliver on the output metrics
Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies
Review the vendor SLAs / FTE productivity & make timely interventions for better collection efficiency / Per FTE output
Drive regional strategy / work on strategy optimization in consultation with strategy lead
Ensure necessary infrastructure is in place to deliver on collections and future business expansion needs
Ensure capacity is managed in accordance with defined standards, maintaining an active training and learning collections environment to ensure excellence in Collections Management
Review and address people s capability and capacity gaps and determine non-FTE investments required to enhance capability
Ensure all collections activities are carried out in compliance with the agreed standards & with due recognition of the regulatory guidelines and with the overall Operating Risk framework
Uphold the principle of treating customers fairly (TCF) during customer interaction
Ensure all vendors working with the field team have vendor scorecards implemented and are compliant with SVCL requirements as per desired frequencies

Measures of Success

Portfolio Coverage
GNPA (Gross non performing asset) Rate and Value
30+ and 90+ Delinquency rate
30 to write off POF (Product of Flows)
Fully loaded Cost of collection
Rupee collected/FTE
Regulatory Customer complaint %
Process adherence as per MOU

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