Vice President – E-commerce Operations

CTC for this role is between ₹4.20 – ₹5.40 LPA, depending on experience and qualifications.

About Us

We are a premium menswear brand redefining modern Indian menswear with timeless sophistication and tailored craftsmanship. Primarily driven through e-commerce, our growing retail presence also plays a key role in delivering the brand experience to our discerning customers.

Position Overview

We are seeking an experienced and visionary Vice President – E-commerce & Retail Operations to lead and streamline our multi-channel operations. This is a strategic leadership role responsible for end-to-end operational execution across both digital and offline sales channels. The VP will oversee Six key departments — from customer care and logistics to social media and offline retail — ensuring a unified brand experience and operational excellence.

Key Responsibilities

1. Strategic Leadership

• Drive operational strategy across online and offline channels to support company growth.
• Lead 6 department heads across: Customer Care, Shipping, NDR (Non-Delivery Report), Warehouse, Social Media, Photo Editing.
• Translate company vision into actionable operational plans and department goals.

2. E-commerce Operations

• Ensure seamless functioning of all online order workflows — from order placement to last-mile delivery.
• Optimize NDR management and logistics coordination for improved fulfilment rates and cost efficiency.
• Oversee product imagery and content workflow through the Photo Editing team for timely listings and brand-aligned visuals.
• Ensure high-performing customer service operations with a focus on customer satisfaction (CSAT), first response time, and resolution efficiency.

3. Offline Sales & Retail Operations

• Manage and scale offline sales strategy across company-owned or partnered retail stores and SISs.
• Ensure strong alignment between retail store operations and brand standards — including staff training, inventory flow, and customer service.
• Coordinate in-store product assortment and marketing efforts in sync with online launches.

4. Brand & Digital Engagement

• Supervise the Social Media team to drive consistent storytelling and digital engagement across platforms.
• Ensure timely coordination between social campaigns, product drops, and stock readiness.

5. Inventory, Fulfilment & Logistics

• Oversee warehouse operations to maintain accuracy, efficiency, and scalability.
• Work closely with logistics partners to improve speed, reduce cost, and minimize delivery issues.
• Optimize inventory allocation between online and offline channels.

6. Data, Reporting & Team Development

• Define and track KPIs for each function; use dashboards to monitor operational health.
• Lead weekly reviews, strategic planning sessions, and performance evaluations.
• Mentor department heads and build high-performance teams across functions.

Qualifications & Skills

• Bachelor’s degree in Business, Supply Chain, Retail Management, or related field; MBA preferred.
• 5–7 years of experience in Ecommerce, including 5+ years in a leadership role.
• Strong expertise in e-commerce and omnichannel operations.
• Proven ability to lead diverse teams and scale operations in a fast-paced environment.
• Analytical thinker with strong decision-making, communication, and problem-solving skills.
• Passion for fashion, detail orientation, and a customer-first approach.

Why Join Us?

• Be at the operational helm of one of India’s rising premium menswear brands.
• Opportunity to scale both online and offline presence with full ownership of operational strategy.
• A culture of innovation, speed, and quality with strong growth prospects.