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Job Overview: We are looking for a highly skilled Vendor Manager to handle the procurement, management, and optimization of delivery partners for 2-wheeler vehicle supply. This role will be responsible for establishing and maintaining strong relationships with delivery partner vendors, ensuring the effective and timely supply of 2-wheeler delivery partners, and overseeing the performance of delivery operations. The ideal candidate will be experienced in vendor management, logistics, and supply chain processes, with a deep understanding of 2-wheeler delivery models. Key Responsibilities: 1. Vendor Management: o Identify and onboard reliable 2-wheeler delivery partners (vendors) for the business. o Evaluate and manage vendor performance, ensuring delivery partners meet service level agreements (SLAs) and quality standards. o Negotiate and finalize contracts with delivery partners, ensuring favorable pricing, terms, and conditions. o Build and nurture strong, long-term relationships with delivery partner vendors to ensure continuous service excellence. o Coordinate regular performance reviews with delivery partners to assess and improve performance. 2. Logistics and Delivery Operations: o Collaborate with delivery partners to ensure the timely, safe, and efficient delivery of products to customers. o Monitor and manage the day-to-day performance of delivery partners, tracking key performance indicators (KPIs) such as delivery timelines, service quality, and customer satisfaction. o Address any operational issues or delays that arise in the delivery process and work with vendors to find solutions. o Optimize delivery operations by analyzing data and identifying opportunities to improve efficiency and reduce costs. 3. Partnership Development and Strategy: o Work with internal teams to align delivery needs with partner capabilities and ensure the best possible supply of delivery resources. o Identify opportunities for expanding or diversifying the delivery partner network to meet evolving business requirements. o Negotiate performance-based agreements with delivery partners to incentivize excellent service and optimize performance. 4. Contract Management: o Manage and review contracts with delivery partners regularly to ensure compliance with terms, and negotiate renewals and amendments as necessary. o Ensure all contracts with delivery partners align with the company's business objectives, regulatory requirements, and customer satisfaction goals. 5. Data Management & Reporting: o Track and analyze delivery data to identify trends and make data-driven decisions to enhance delivery operations. o Prepare regular reports on delivery performance, vendor compliance, and any potential improvements. o Provide actionable insights to senior management regarding vendor performance, delivery efficiency, and any challenges or risks. 6. Compliance and Risk Management: o Ensure that delivery partners comply with all legal, safety, and regulatory standards, including traffic regulations and insurance requirements. o Identify and mitigate potential risks in delivery operations, ensuring the company’s interests and reputation are protected. 7. Collaboration and Cross-functional Support: o Work closely with other teams (Sales, Customer Service, Operations, etc.) to ensure delivery partner performance is aligned with business objectives and customer satisfaction. o Provide operational support to other departments by identifying delivery solutions and ensuring smooth communication with delivery partners. Experience : 3-5 years of experience in vendor management, logistics, or supply chain management, preferably in the 2-wheeler, delivery, or e-commerce industry. Experience working with delivery partners and optimizing delivery operations is highly preferred. Proven ability to negotiate contracts and manage long-term vendor relationships Show more Show less
