US Banking - Voice Process

NLB Services

1 - 6 years

3 - 5 Lacs

noida

Posted:5 hours ago| Platform:

Apply

Skills Required

us calling international bpo international call center voice process voice support us process inbound voice process customer support bpo voice international process international voice us voice process international voice process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound calls from international customers.
Resolve customer inquiries and complaints efficiently and professionally.
Provide product and service information to customers.
Maintain accurate customer interaction records.
Escalate complex issues to senior representatives when necessary.
Meet performance metrics such as service level agreements and customer satisfaction scores.
Collaborate with team members to improve customer service processes.

Requirements

Minimum 6 months of experience in an Voice or Customer Support role.
Excellent communication skills both written and verbal.
Graduate/Undergraduate candidates are eligible.
Immediate joiners preferred.
Willingness to work in rotational shifts.

Benefits

Competitive salary (up to 6 LPA).
5-day working week.
Cab facility for transportation.
1 Time Meal Facility
Variable/PLI performance based.
Dynamic work environment with growth opportunities.

To ApplyPlease share your cv +91 8368237051 or mail - mansi.varma@nlbtech.in

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