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Urgent Opening: Call Centre Executive -ITM at Navi Mumbai

0 - 5 years

1 - 3 Lacs

Navi Mumbai Mumbai Mumbai (All Areas)

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Counsellor Fresher BPO BDE Telesales Calling BDM Voice Process Outbound Calling database management Communication Skills educational sales Outbound Sales Outbond lead generation Telecalling Cold Calling Field Work Business Development Call Center Telemarketing Voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opening: Call Center Executive (Counseling & Sales) Location: ITM Group of Institutions, Nerul, Navi Mumbai Contact Person: Farida Ansari Phone: 7400468147 Email: afarida@itm.edu Benefits: 3 Paid Leaves per Month Provident Fund (PF) Mediclaim Gratuity Job Description: We are looking for a dedicated and driven Call Center Executive to join our Counseling & Sales team. The role primarily involves handling inquiries, providing guidance to prospective students, and converting leads into enrollments. Key responsibilities include: Counseling & Query Handling: Handle inbound queries via calls, emails, and in-person interactions for all ITM institutions. Provide detailed information about courses, programs, and admissions, addressing prospective students' needs. Lead Generation & Follow-Up: Generate leads through calls and emails by promoting the institutions offerings. Follow up with prospective students to ensure they have the necessary information and encourage them to apply. Tele-Counseling & Database Management: Conduct tele-counseling sessions to understand students' educational goals and guide them to the right programs. Maintain and update the CRM system with all relevant student details and follow-up information. Sales & Target Achievement: Convert leads into enrollments and work towards achieving monthly and quarterly sales targets. Regularly monitor and report on sales performance and key metrics. Collaboration with Teams: Collaborate with the marketing and admissions teams to meet lead generation and conversion goals. Provide feedback on student inquiries to enhance the counseling process and improve the sales funnel.

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