Training Manager - T&S

Do

1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills

2. Collaborates with LOBs and cross- functional project teams to identify training needs

3.Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training

4.Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.

5.Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.

6.Recommends and/or implements innovative solutions, modifications and enhancements to training programs.

7.Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications

8.Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.

Possess good delivery and execution skills, and able to resolve dependencies and conflicts

Manage multiple tasks in a dynamic, deadline-driven environment.

Captivate, Storyline or similar content designing & authoring tools

Training analytics to design training solutions

Role and Responsibilities (not an exhaustive list)

Ensure all training goals and objectives are met at an account level

Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner

Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met

Develop and maintain positive relationships with all stakeholders

Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed

Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services

Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals

Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines

Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement

Manage and allocate resources as per business needs; ensure that the SOW terms are always met

Mentor new and existing resources

Focus on maximizing Customer Experience while optimizing costs

Contribute to the development of short and long term strategic business goals

Retaining talents and enhance employee satisfaction for the aligned business Minimum Requirements

Must have Training domain experience in Trust and Safety space of at least 3 years

People leadership experience of 5+ years

Must have led a team of deputy managers for at least 2+ years

Must have Knowledge of learning and development best practices

A proven track record of training program development and management

Excellent leadership skills

Training delivery experience in a large scale operations

Good to have Knowledge of Lean Six Sigma concepts Content Design & Development Skills Experience in handling LMS activities

Behavioral Skills and Attributes:

Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.