Training Manager - T&S

The Training Manager - Trust & Safety role at Wipro in Hyderabad involves managing a team of Deputy Managers and/or Assistant Managers. You will collaborate with internal and external stakeholders to address various business challenges related to training. Your responsibilities will include planning, designing, developing, delivering, and certifying trainers on adult learning principles, facilitation skills, and coaching skills. Additionally, you will work with LOBs and cross-functional project teams to identify training needs and conduct needs assessments to evaluate these needs. As a Training Manager, you will provide consulting services related to training for organization-wide initiatives and projects. This will entail designing, developing, and implementing training programs using various methods such as instructor-led, train-the-trainer, electronic/web-based, and multimedia formats. You will also research advancements in learning management systems, educational technologies, and instructional design methods to enhance training programs. In this role, you will need to work both independently and as part of a team, demonstrating strong organizational skills and the ability to manage multiple tasks in a dynamic environment. Captivate, Storyline, or similar content designing and authoring tools will be utilized for training analytics and designing training solutions. You will be responsible for ensuring that all training goals and objectives are met at an account level, creating learning service integration and transition plans, and managing the integration and transition of learning services. Furthermore, you will develop positive relationships with stakeholders, ensure compliance with training practices, and assess learning service performance. The role also involves mentoring new and existing resources, contributing to strategic business goals, and enhancing employee satisfaction. Minimum requirements for this position include at least 3 years of training domain experience in Trust and Safety, 5+ years of people leadership experience, and knowledge of learning and development best practices. Additionally, experience in training program development and management, leadership skills, and training delivery in large-scale operations are essential. The ideal candidate should possess assertive communication, conflict resolution mindset, self-improvement mindset, resilience management, patience, customer centricity, coaching and mentoring ability, and good analytical skills.,