Training Manager

Position Overview

We are looking for Training Managers who are excited to be part of our fast-paced, high-intensity work environment and work with Delivery Leaders aligned with our Mission.

Our Mission 2025 is to transform the way learning is delivered by impacting 1 million+ children annually to get closer to our vision to democratize quality early education.

As an integral part of our growing Delivery Team, you will contribute to our mission to expand from our current set of 700 partner schools to 7000+ schools in 3 years by 2025.

Key ResponsibilitiesSchool Management & Implementation

• Conduct regular daily visits to assigned schools to observe and assess curriculum implementation
• Ensure timely implementation of Kreedo curriculum across all assigned schools
• Own the complete onboarding, curriculum training, and support of schools
• Manage assigned school customers by ensuring quality service delivery at all times

Teacher Training & Development

• Train teachers on academic implementation of Kreedo curriculum
• Observe classroom sessions and identify implementation challenges
• Provide solutions and support to help teachers implement curriculum effectively
• Conduct proper classroom observations and share constructive feedback with teachers

Reporting & Communication

• Write detailed observation reports based on school visits
• Send regular follow-up reports to customers summarizing observations and recommendations
• Document training needs and implementation progress
• Escalate unresolved customer issues or implementation challenges to senior team members when unable to find solutions independently
• Communicate clearly with seniors about escalation status and seek appropriate support for closure

Program Management

• Ensure completion of parent orientation programs at schools
• Oversee parent engagement programs and activities

Customer Escalation Management

• Manage customer implementation challenges and address teacher-related issues
• Proactively identify potential problems and work towards resolution
• Take ownership of customer concerns and work to find appropriate solutions

Customer Retention

• Work towards ensuring customer satisfaction and retention
• Address implementation concerns proactively to maintain long-term partnerships

Required QualificationsSkills & Competencies

• Excellent interpersonal and communication skills
• Fluency in English (both spoken and written) and local language
• Strong observation and feedback delivery capabilities
• Problem-solving skills for implementation challenges

Technical Requirements

• Working knowledge of Microsoft Office Suite (Word and Excel) and Google Docs
• Ability to create detailed reports and documentation

Personal Attributes

• Willingness to travel extensively
• Enjoy interacting with people and building relationships
• Desire to build a career in training and education
• Exposure to young children in personal & professional capacity (added advantage)

Experience Requirements

• 2-5 years of experience in training or delivery (post-sales support)
• Preferably from service industry background
• Experience in customer management and relationship building

Educational Background

• Any Graduation/Post-Graduation required
• Bachelor/Master degree in Education, Early Childhood Education, or Human Development (added advantage)

Job Type: Permanent

Pay: ₹350,000.00 - ₹420,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person