Talkin Debts

Leading Collections Agency is Hiring – Operations Manager 📍 Location: Cochin Kerala (Open to candidates from other South Indian states willing to relocate) 🏢 Department: Collections – Domestic Process 🔑 Key Responsibilities Lead and manage a team of collection executives handling diverse domestic portfolios. Drive collection performance across early-stage, late-stage, and recovery buckets (0–6), ensuring monthly targets are met. Monitor team performance, manage customer interactions, and enhance overall efficiency. Analyse delinquency trends and implement effective strategies to reduce NPAs. Conduct team huddles, reviews, and coaching sessions to inspire high performance. Ensure compliance with company policies, regulatory guidelines, and RBI norms. Collaborate with senior management for process improvements and escalations. ✅ Requirements Experience: 5–8 years in collections/recovery/financial services, with at least 1–2 years in a supervisory or team lead role. Background: BFSI, NBFC, Recovery Agencies, or Exchange Houses preferred. Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products). Proven ability to handle high-pressure targets and motivate teams effectively. Languages: English plus regional (Malayalam/Tamil/Telugu/Kannada preferred). Excellent negotiation, problem-solving, and leadership skills. 💼 Perks & Highlights 💰 Competitive Salary & Incentives – Rewards aligned with industry standards and performance 🚖 Convenient Commute – Cab facility (pick-up & drop) within city limits 🏥 Health & Wellbeing – Health insurance after 1 year of service 📦 Relocation Support – Assistance for candidates moving to Kerala 📈 Career Growth – Opportunities to advance into leadership roles 🌍 Global Exposure – Work with a reputed company serving clients across multiple countries 🤝 Professional Environment – Collaborative, learning-focused, and performance-driven workplace ⭐ Recognition & Impact – Contribute to a high-performing team and make a real impact in collections operations About the Company: A leading financial services company headquartered in Kochi, India, providing solutions to clients across Australia, the UK, New Zealand, India, and the US. Committed to delivering exceptional client service while fostering a positive and growth-oriented environment for employees.