Operations Manager

Leading Collections Agency is Hiring – Operations Manager

Location:

Department:

🔑 Key Responsibilities

• Lead and manage a team of collection executives handling diverse domestic portfolios. 
• Drive collection performance across early-stage, late-stage, and recovery buckets (0–6), ensuring monthly targets are met. 
• Monitor team performance, manage customer interactions, and enhance overall efficiency. 
• Analyse delinquency trends and implement effective strategies to reduce NPAs. 
• Conduct team huddles, reviews, and coaching sessions to inspire high performance. 
• Ensure compliance with company policies, regulatory guidelines, and RBI norms. 
• Collaborate with senior management for process improvements and escalations. 

✅ Requirements

• Experience:

  5–8 years in collections/recovery/financial services, with at least 1–2 years in a supervisory or team lead role. 

• Background:

  BFSI, NBFC, Recovery Agencies, or Exchange Houses preferred. 
• Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products). 
• Proven ability to handle high-pressure targets and motivate teams effectively. 

• Languages:

  English plus regional (Malayalam/Tamil/Telugu/Kannada preferred). 
• Excellent negotiation, problem-solving, and leadership skills. 

💼 Perks & Highlights

• 💰 Competitive Salary & Incentives –

  Rewards aligned with industry standards and performance 

• 🚖 Convenient Commute

  – Cab facility (pick-up & drop) within city limits 

• 🏥 Health & Wellbeing –

  Health insurance after 1 year of service 

• 📦 Relocation Support –

  Assistance for candidates moving to Kerala 

• 📈 Career Growth –

  Opportunities to advance into leadership roles 

• 🌍 Global Exposure

  – Work with a reputed company serving clients across multiple countries 

• 🤝 Professional Environment

  – Collaborative, learning-focused, and performance-driven workplace 

• ⭐ Recognition & Impact

  – Contribute to a high-performing team and make a real impact in collections operations 

About the Company:

A leading financial services company headquartered in Kochi, India, providing solutions to clients across Australia, the UK, New Zealand, India, and the US. Committed to delivering exceptional client service while fostering a positive and growth-oriented environment for employees.