Training Manager (International Five Star Hotel)

Job Title: Training Manager

Department: Human Resources

Reports To: Director of Human Resources

CTC: Rs. 10 - 11 lacs per annum + perks

Position Overview

The Training Manager is responsible for designing, delivering, and driving learning and development initiatives that align with the hotel’s brand standards, operational goals, and service excellence culture. This role ensures that all employees — from frontline associates to department heads — receive structured, impactful training that enhances guest satisfaction, operational efficiency, and talent retention. The Training Manager acts as a brand ambassador for learning, creating a culture of continuous development within the hotel.

Key Responsibilities

Strategic Learning & Development

• Develop and implement the hotel’s annual training plan, aligned with brand standards, guest service goals, and organizational priorities.
• Partner with department heads to identify training needs through skills gap analysis, performance appraisals, guest feedback, and business goals.
• Drive compliance with all mandatory brand training programs and certifications.

Training Program Design & Delivery

• Design and deliver engaging training programs, including orientation, on-the-job training, soft skills, technical skills, supervisory and leadership development.
• Ensure training programs reflect international luxury hospitality standards and are adapted to local cultural contexts where appropriate.
• Introduce modern learning methods (e.g., e-learning, blended learning, simulations, role plays, and experiential learning).

Operational Support & Brand Standards

• Partner with operational leaders to integrate training into daily operations to ensure consistent service quality and brand promise delivery.
• Monitor and evaluate training effectiveness through pre- and post-assessments, feedback, and operational performance metrics.
• Support pre-opening or rebranding projects by coordinating large-scale onboarding and brand immersion programs when required.

Talent Development & Succession Planning

• Collaborate with HR leadership to support career development plans, succession pipelines, and internal promotions through structured development programs.
• Identify high-potential employees and design accelerated learning journeys for leadership growth.
• Facilitate coaching and mentoring initiatives across departments.

Documentation & Compliance

• Maintain comprehensive training records, attendance logs, and compliance reports as per brand audit and local regulatory requirements.
• Prepare monthly and quarterly training reports for senior leadership and regional teams.
• Ensure training facilities, materials, and equipment are well maintained and aligned with brand aesthetics.

Employee Engagement & Learning Culture

• Act as a learning champion, fostering curiosity, continuous improvement, and innovation.
• Organize learning festivals, recognition programs, and cross-departmental knowledge sharing activities.
• Create impactful communication campaigns to drive awareness and participation in training initiatives.

Qualifications & Experience

• Bachelor’s degree in Hospitality, Human Resources, Education, or a related field

• Minimum 5–6 years of progressive experience in Learning & Development, with at least 3 years in a Training Manager or equivalent role in a luxury international hotel

• Certified trainer from a recognized international hotel brand

• Strong facilitation, presentation, and instructional design skills

• Excellent written and spoken English; additional languages are an asset

• Familiarity with digital learning platforms and training evaluation tools.

Key Competencies

• Service Excellence Orientation – Embeds brand values and guest experience in all training

• Strategic L&D Mindset – Aligns training with business and brand objectives

• Facilitation Mastery – Engages diverse audiences effectively

• Innovation & Digital Literacy – Uses modern tools to enhance learning impact

• Cultural Intelligence – Adapts programs to multicultural teams

• Measurement & Accountability – Demonstrates training ROI through data.