Training Manager

TRAINING MANAGER (LUXURY SECTOR)

Location: Bangalore

Reporting to: Retail Manager

Industry: Luxury Goods Industry |

Job Overview

Reporting to the Retail Manager, the Training manager is responsible for analysing training needs, planning, implementing training modules and coaching. The Training manager will be aligning and partnering with key business partners to ensure regional business objectives are achieved whilst maintaining alignment with the Maison’s objectives and vision.

Key Responsibilities

Analyze:

• Local retail & wholesale teams’ skill set levels
• Training efforts and KPI’s ongoing to assess impact of training/coaching
• Competitors’ client experience and service
• Competitors’ product offer
• Training trends and needs in the markets

Strategize:

• Concrete a pragmatic training action plan (based on your analysis), linked to business objectives – Sales and Service related
• Optimal use of your training budget

Develop:

• Alignment with internal and external partners, to create win-win partnerships
• Adapted training modules to local needs and strategy

o Product and brand training

o Customer service training

o Coaching plans

• Tools to help monitor & boost training results after training and in boutique
• Best practices

Deploy:

• Modules directly and indirectly to target audiences, consistent with the Brand
• Special trainings that support marketing activities (including Train the Trainer)
• Coaching in line with the Sales/BTQ Managers strategy and team development

Ensure success:

• Monitoring training results (quantitative and qualitative, short term & long term)
• Ensuring Return on Investment on all training
• Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take
• Coaching in the moment
• Sharing and developing best practices

Collaboration and Relationships:

• Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team

Target Achievement:

• Achievement of Wholesale business objectives
• Achievement of Retail sales targets and business objectives
• Achievement of client surveys & Mystery Shopping targets

PROFILE

• At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience
• Experienced in coaching and people development
• Experienced in training other trainers
• Commercial mindset and client experience focused
• Understanding of clientele and relationship building
• Fluent English and local languages would be a plus.
• Strong communication, interpersonal skills and teamwork
• At ease with Excel and PowerPoint
• Comfortable with number analysis and reporting
• Experienced with retail KPI’s and analysis with proven results through training
• Strategic mindset
• Strong planning and time management skills
• Agile, flexible and adaptable
• Experience in the Leather & Watch market will be a benefit