Training and Development Manager

Job Title: Sales Development Manager (SDM) – NEXA Channel

Dealer Payroll

Department: Sales & Training

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Role Summary:

The Sales Development Manager (SDM) is responsible for driving sales capability, retail performance, and knowledge enhancement across the NEXA dealership network. The SDM plays a pivotal role in aligning dealership sales processes with brand expectations, delivering impactful training, and supporting business growth through skill and productivity development.

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Key Responsibilities:

1. Training & Capability Building

• Conduct regular classroom and on-the-floor training sessions for Relationship Managers (RMs) and SRM on:

• Product USPs (e.g., Grand Vitara Strong Hybrid, Fronx Turbo, etc.)

• Competition Comparison

• NEXA Experience and Customer Handling

• Execute monthly capability development plans as per SDM calendar

• Drive knowledge certification and assessments

2. Retail Performance Monitoring

• Identify zero retail performers and prepare action plans for skill enhancement

• Monitor and improve retail productivity through Training interventions

• Share feedback on performance gaps and training effectiveness

3. Business Enabler & Market Activation

• Support dealerships during new product launches, consumer offer briefings, and digital campaigns

• Conduct field activities like retail booster drives, activation camps, and focused segment outreach

• Assist in driving enquiry-to-retail conversion efficiency

4. Stakeholder Management

• Coordinate with Dealer Principals, Sales Managers, and Regional Office teams

• Act as a bridge between RO training team and field operations

• Support CRM and Customer Delight initiatives through frontline enablement

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Profile Requirements:

• Experience: 3–6 years in Automotive Sales / Training / Sales Development (preferably premium/luxury car brands)

• Qualification: Graduate / Post-Graduate in Business, Marketing, or related fields

• Skills:

• Strong communication & facilitation skills

• Analytical approach towards performance diagnosis

• Field adaptability and team leadership

• Passion for training and people development

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Key Performance Indicators (KPIs):

• RM/SRN training coverage & certification

• Retail performance improvement post-intervention

• Zero retail - reduction month-on-month

• Execution of HO-mandated programs and learning calendar

• Feedback from Dealership and Regional Leadership