Job Description We are seeking an experienced and motivated Customer Support Team Manager to lead, scale, and optimize our support operations. The ideal candidate will bring strong leadership, process-driven thinking, and a passion for improving the customer journey in a regulated industry. This role involves managing a multi-channel support team (voice, email, WhatsApp, chat, social media), ensuring regulatory compliance, and delivering best-in-class service to our traders and investors. Roles & Responsibilities :- Team Leadership Lead, mentor, and manage a team of support executives, team leads, and quality assurance specialists. Drive team performance through coaching, training, and setting KPIs (First Response Time, Resolution Time, CSAT, etc.). Build a culture of accountability, empathy, and continuous improvement. Customer Experience Ensure high-quality and timely resolution of customer queries related to account opening, KYC, trading, UPI fund transfers, Demat issues, etc. Handle escalation management and implement root-cause analysis for recurring issues. Monitor support SLAs and align with business expectations. Process Optimization Coordinate with compliance, tech, product, and operations teams for issue resolution and system improvements. Quality Assurance & Training Develop and enforce quality benchmarks for customer interactions. Reporting & Analytics Track and report on support metrics and trends using tools like Freshdesk. Provide insights to product and tech teams to reduce support load and improve product usability. Requirements Key Requirements - Experience 2-3 years of experience in customer support or operations, with 1+ years in a team leadership role. Experience in the financial services or stock broking industry is mandatory . Skills Strong communication (English, Hindi), problem-solving, and leadership skills. Proficiency with customer support software like Freshdesk . Data-driven approach with experience using Excel. Educational Qualification Bachelor’s degree in Business, Finance, or related field. Certification in NISM (e.g., NISM Series VII or Series VIII) Show more Show less

Job Description We are looking for a qualified and experienced Company Secretary to ensure compliance with statutory and regulatory requirements, support the Board in governance matters, and oversee legal and secretarial functions. The ideal candidate will have experience in a stock broking or financial services environment and possess a deep understanding of SEBI, NSE/BSE, and other regulatory compliances. Key Responsibilities: Regulatory Compliance & Filings: Ensure compliance with Companies Act, SEBI regulations, and applicable laws. Handle filings and returns with ROC, SEBI, NSE, BSE, NSDL/CDSL, etc Liaise with stock exchanges and depositories for various approvals and communications. Thorough knowledge on PMS & AIF compliances Experience in Stock Broking domain Secretarial Duties: Maintain statutory books and ensure timely filings (MCA, XBRL, etc.). Draft resolutions, notices, and shareholder communications. Coordinate the Annual General Meeting (AGM), Extra-Ordinary General Meetings (EGM), etc. Audit & Internal Controls: Support in internal audits, SEBI inspections, and compliance audits. Implement processes for better risk and compliance management Legal & Contract Management: Review and manage legal agreements, contracts, and MOUs. Liaise with legal advisors, regulators, and auditors on various issues. Other Duties: Vendor Management Requirements Key Skills & Competencies: • Thorough knowledge of Companies Act, SEBI (PMS & AIF) regulations, and capital market laws. • Strong understanding of broking industry compliance framework (SEBI, NSE/BSE, CDSL/NSDL). • Excellent drafting, communication, and interpersonal skills. • Ability to manage multiple stakeholders and meet deadlines. • Analytical and problem-solving mindset with attention to detail • Experience in a stock broking firm or financial services company. Show more Show less

Role: Training and Development Manager - Partner Programs Location: Gurgaon Department: Retail Product Team Job Summary: We are seeking an experienced and motivated Training and Development Manager - Partner Programs to spearhead the onboarding, training, and development of Authorized Partners joining our firm. The successful candidate will be responsible for designing, implementing, and managing an onboarding and training system that delivers a seamless experience for partners. This role will also include content creation, collaboration with external institutes, and supporting marketing efforts to ensure all onboarding materials and training programs are effective and aligned with the company's strategic objectives. Key Responsibilities: 1 Develop Onboarding and Training Processes: Create a structured onboarding journey for new Authorized Partners (sub-brokers), ensuring that all training materials and resources are comprehensive, engaging, and effective. Implement a system that encompasses both online and offline training modules, utilizing a mix of recorded, live, and self-paced training methods. 2 Build and Manage a Training Platform: Design and manage a comprehensive training platform for new partners. This platform should integrate various modules such as industry knowledge, compliance, technical skills, and sales strategies. Coordinate both online (live and recorded) and offline training sessions for partners, ensuring they are accessible, scalable, and tailored to diverse learning needs. 3 Collaborate with External Institutes and Vendors: Establish and maintain partnerships with training institutes, certification bodies, and external vendors to offer additional value-added training modules. Regularly assess and update external training materials to align with industry standards and regulatory requirements. 4 Coordinate with In-House Teams: Work closely with internal teams, including marketing, compliance, and technical experts, to create in-house videos, webinars, and training sessions. Ensure that all in-house training content is current, accurate, and aligns with company branding and objectives. 5 Content Development for Marketing and Business Development: Collaborate with the marketing and business development teams to create relevant content for reaching new aspirants. This includes creating video content, social media campaigns, webinar presentations, and other marketing collateral. Develop engaging content that helps prospective sub-brokers understand the benefits of partnering with the firm, while also driving recruitment initiatives. 6 Performance Monitoring & Reporting: Track and monitor the success of the training programs through feedback, assessments, and KPIs to ensure continuous improvement. Provide regular reports on the effectiveness of the training and onboarding system to senior management. Key Qualifications: Bachelor’s or Master’s degree in Business, Learning & Development, Finance, or a related field. Minimum of 5-7 years of experience in Learning & Development, Training, or Partner Management, preferably within the financial services, stockbroking industry or some edtech company like LearnApp, NSE Academy or any other edtech company which is into education of stock broking… Proven experience in creating and managing training programs, including online platforms and content creation. Excellent project management skills with the ability to coordinate multiple stakeholders, both internal and external. Strong communication and presentation skills, with an ability to explain complex financial concepts in a clear and engaging manner. Familiarity with stockbroking regulations, industry standards, and compliance is a plus. Proficient in content creation tools, learning management systems (LMS), and digital marketing strategies. Preferred Skills and Competencies: Customer-Focused: A deep understanding of the customer journey and how onboarding and training can drive engagement and retention. Tech-Savvy: Ability to work with digital platforms and tools for online training, content management, and video production. Relationship Management: Strong networking and relationship-building skills with external institutes and partners. Creative and Strategic: Able to conceptualize and implement innovative training strategies that align with the company’s growth objectives. Data-Driven: Use data and analytics to drive decision-making and improve the training journey continuously. Show more Show less

Selected Intern's Day-to-day Responsibilities Include Assist in finance operations and loan reconciliation. Help prepare MIS reports. Support document verification and filing. Learn NBFC processes and compliance basics. Qualifications B.Com, CA Inter, or MBA finance (pursuing or completed). Good knowledge of Excel. Skills Basic finance knowledge. Excel proficiency. Attention to detail. Willingness to learn. About Company: Findoc Group looks after the client's financial resources, diagnosing ailments if any, and prescribing them with the right and adequate medicine. Findoc's top priority is to understand the client's needs and maintain a relentless focus on the capital preservation of clients. Findoc Group started its journey in 2012 and is a member of major stock exchanges, including National Stock Exchange of India Limited (NSE), Bombay Stock Exchange Limited (BSE), Multi Commodity Exchange of India Limited (MCX), and National Commodity & Derivatives Exchange Limited (NCDEX), with a vision of rising to become India's leading financial services provider. Show more Show less

Selected Intern's Day-to-day Responsibilities Include Assist in writing and editing content for blogs, newsletters, social media posts, and website pages. Support the creation of engaging scripts for short-form video content and promotional campaigns. Conduct basic research on stock markets, IPOs, and financial topics to produce informative and accurate content. Collaborate with the design and marketing team to align content with brand strategy. Monitor and analyze content performance to improve engagement and reach. About Company: Findoc Group looks after the client's financial resources, diagnosing ailments if any, prescribe them with right and adequate medicine. FINDOC's top priority is to understand the client's needs and relentless focus in the capital preservation of clients. Findoc Group has started its journey since 2012 is a member of major Stock Exchanges i.e National Stock Exchange of India Limited (NSE), Bombay Stock Exchange Limited (BSE), and Multi Commodity Exchange of India Limited (MCX), National Commodity & Derivatives Exchange Limited (NCDEX) with a vision of rising up to become India's leading financial services provider. Show more Show less

Job Description 1)Data Analysis: Gather financial data, including stock prices, volume, and other market indicators, from various sources. Apply technical indicators (e.g., moving averages, MACD, RSI) to historical market data to identify patterns or trends. Use statistical and mathematical models to analyze data and predict potential market movements. 2)Chart Examination: Examine price charts, looking for patterns (like head and shoulders, wedges, or double tops/bottoms) that might indicate future market behavior. Utilize charting software to visualize data trends and support analysis. 3)Report Preparation: Compile findings into reports or presentations, summarizing analysis and forecasting market trends. Ensure reports are clear and understandable, providing actionable insights for traders, portfolio managers, or clients. 4)Database Maintenance: Update and maintain databases with the latest market data to ensure analyses are based on current information.