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Trainer- CCE (Customer Care Executive)

Trainer- CCE (Customer Care Executive)

2coms

2 - 7 years

1 - 2 Lacs

cuddalore

Posted:12 hours ago| Platform:

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Skills Required

development storyboarding articulate storyline cce customer care presentation skills interpersonal skills adult learning training facilitation instructional design learning and development ilt content development people management skills communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Summary:

We are seeking a dynamic and results-driven Trainer - CCE (Customer Care Executive) to join our training team at Edu Jobs Academy, a dedicated skill development wing of 2COMS Consulting Pvt. Ltd. This role is pivotal in shaping employable talent by delivering end-to-end training programs designed to ensure candidates are job-ready from Day Zero. The ideal candidate will be responsible for the comprehensive development of trainees, from theoretical instruction to practical application, while maintaining high standards of attendance, performance, and placement outcomes. The trainer will play a key role in driving training excellence, fostering learner engagement, and supporting placement initiatives across our Cuddalore center.

Responsibilities:

Lead the full training cycle for CCE candidates, from onboarding to placement readiness
Deliver structured theory and hands-on practice sessions, including field visits for real-world exposure
Maintain accurate daily records of attendance and monitor individual and batch progress
Ensure 100% attendance and achieve target pass percentages for each batch
Submit all training reports and documentation to the Center Head and Head Office in a timely manner
Communicate regularly and effectively with the Center Manager and Head Office on training status and challenges
Actively participate in placement drives and support candidate placement efforts
Guide mobilizers in identifying and preparing suitable candidates for training

Requirements

Requirements:

Any Diploma or Graduate with 2 3 years of proven experience as a CCE, CRM, or ITES Trainer
Strong interpersonal, communication, and presentation skills
Demonstrated ability to apply diverse training methodologies tailored to the audience profile
Proven leadership and motivational skills with a focus on learner engagement
Excellent people management and facilitation abilities
In-depth knowledge of adult learning principles and modern training techniques
Proficiency in managing all phases of the training lifecycle, from planning to evaluation

Benefits

Salary + Incentive

SALARY - 18 - 25k

If interested, please apply with your updated resume @ ketaki.b@2coms.com

(9870795401/8048166999,Extn no - 244)

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Trainer- CCE (Customer Care Executive)