TL - Operations

Job Description

Role Overview As a Team Lead – Operations, you’ll lead a team of 15–25 Credit Advisors focused on engaging with subscribed users, identifying repayment opportunities, and cross-selling tailored financial solutions. Your team will drive the entire performance from converting leads to maximizing repayments, while ensuring a seamless user experience. This role blends sales ownership, operational execution, and performance analytics — ideal for someone who thrives in fast-paced, high-accountability environments. Key Responsibilities ? Team Leadership: Lead a sales-oriented team of credit advisors. Drive motivation, performance, and coaching for daily, weekly, and monthly sales targets. ? Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and upselling/cross-selling of credit repayment tools and products. ? Revenue Strategy: Own the revenue funnel, improve efficiency, and reduce drop-offs through real-time action. ? User Engagement: Strategize outreach efforts to maximize touchpoints and conversions from our subscribed user base. Design scripts and selling frameworks with the team. ? Data & Metrics: Track sales metrics such as contact-to-conversion ratio, revenue per agent, AHT, talk time, and team productivity. Share daily reports and insights with leadership. ? Collaboration: Work closely with Product, Finance, and Growth teams to align on sales campaigns, resolve tech blockers, and implement real-time changes. ? Compliance & Process Adherence: Ensure adherence to process SLAs, customer communication guidelines, and data handling best practices. ? Performance Reviews: Conduct weekly reviews with the team, flag low performers, and implement incentive strategies to boost momentum. What We’re Looking For ? 1–4 years of team handling experience in inside sales, fintech ? Strong experience leading sales/target-driven teams ? Excellent in pitching, objection handling, and user communication ? Proficient in Excel and reporting tools; data-first mindset ? High ownership, ability to operate under pressure, and hunger to deliver results ? Prior experience in BFSI or fintech sales is preferred ? B.Tech or MBA preferred Mandatory Skills:- MS Excel proficiency Team Handling experience (min. 1 year) Data-driven mindset 2–3 years of relevant experience in sales. B2C Sales background Hindi speaking – Mandatory If you meet the requirements outlined in the job description and are interested in this opportunity, please email your resume to admin@amrapaliservices.in, mentioning your current CTC, expected CTC, and Notice Period.