Ticketing Officer

Visa Roots

Job Summary:

Ticketing Officer

Key Responsibilities:

• Process ticket sales and reservations across in-person, phone, and online platforms with accuracy and efficiency.
• Deliver exceptional customer service, handling inquiries, special requests, changes, and complaints professionally.
• Ensure accurate issuance, modification, and cancellation of tickets in compliance with company policies and industry standards.
• Maintain up-to-date knowledge of ticketing systems, pricing, schedules, and procedures.
• Manage secure payment processing and daily reconciliation of sales transactions.
• Monitor ticket inventory and sales, reporting discrepancies or system issues promptly.
• Coordinate with internal teams and external partners to ensure smooth ticketing operations.
• Maintain accurate records and assist with reporting, administrative duties, and promotional activities as needed.

Qualifications & Requirements:

• Bachelor’s degree or diploma.
• Minimum of 2 years of experience in travel agency ticketing.
• Proficiency in using ticketing and reservation platforms.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to handle high volumes of transactions.
• Excellent problem-solving abilities and a customer-first attitude.

What We Offer

• Positive work environment
• Competitive salary
• Private medical insurance
• Flexible Work schedules
• Flexible Holidays & Sick Leave
• Opportunities for professional development
• Company Sponsored events
• Team building activities
• Company Lunch & Free Snacks
• Career advancement options
• Staff Accommodation