About Us: Visa Roots is a trusted leader in the travel and immigration services industry, headquartered in Cochin. We specialize in delivering efficient and reliable visa and immigration solutions for individuals, families, and corporate clients. In addition to our core services, we also offer comprehensive ticketing services, ensuring a seamless travel experience from documentation to departure. Our expert team is committed to providing a smooth and hassle-free process at every step, making international travel and relocation easier than ever. Job Overview: We are seeking an experienced and detail-oriented Senior Visa Officer to lead and manage end-to-end visa processing operations. This role requires strong attention to legal detail, a client-focused mindset, and the ability to stay current with international immigration policies and documentation standards. You will be a key player in ensuring our clients receive the highest level of service and compliance. Key Responsibilities: Oversee all aspects of the visa and immigration process for clients ensuring that the process runs smoothly. Guide clients through the visa application process, including document verification, application form completion, appointment scheduling, and follow-ups. Ensure timely submission of all applications and documents in compliance with the regulations and deadlines set by the government. Review and verify all client-submitted information for accuracy, completeness, and compliance with legal standards. Prepare visa fee quotations, respond to client inquiries, and provide detailed documentation requirements for different countries and visa types. Maintain up-to-date knowledge of visa regulations, embassy updates, and immigration legislation changes. Build and maintain strong, professional relationships with clients and colleagues. Take full ownership of assigned cases and ensure clients receive timely updates on application status. Qualifications & Requirements: Any graduate with a minimum of 3 years of experience in a similar domain Proven experience handling visa applications across multiple countries is an added advantage Proficient in Microsoft Office (Word, Excel, Outlook). Strong verbal and written communication skills in English; additional language proficiency is a plus. Demonstrated ability to work independently and collaboratively in a fast-paced environment High level of integrity, discretion, and professionalism in handling confidential information. Customer-first mindset with a passion for providing exemplary service. What We Offer Positive work environment Competitive salary Private medical insurance Flexible Work schedules Flexible Holidays & Sick Leave Opportunities for professional development Company Sponsored events Team building activities Company Lunch & Free Snacks Career advancement options Staff Accommodation
Visa Roots is a trusted leader in the travel and immigration services industry, headquartered in Cochin. We specialize in delivering efficient and reliable visa and immigration solutions for individuals, families, and corporate clients. In addition to our core services, we also offer comprehensive ticketing services, ensuring a seamless travel experience from documentation to departure. Our expert team is committed to providing a smooth and hassle-free process at every step, making international travel and relocation easier than ever. Job Summary: We are seeking an efficient, detail-oriented, and customer-focused Ticketing Officer to handle flight bookings, customer interactions, and transaction processing. The ideal candidate should be experienced in using ticketing systems, managing travel requests, and delivering exceptional service before, during, and after booking. Key Responsibilities: Process ticket sales and reservations across in-person, phone, and online platforms with accuracy and efficiency. Deliver exceptional customer service, handling inquiries, special requests, changes, and complaints professionally. Ensure accurate issuance, modification, and cancellation of tickets in compliance with company policies and industry standards. Maintain up-to-date knowledge of ticketing systems, pricing, schedules, and procedures. Manage secure payment processing and daily reconciliation of sales transactions. Monitor ticket inventory and sales, reporting discrepancies or system issues promptly. Coordinate with internal teams and external partners to ensure smooth ticketing operations. Maintain accurate records and assist with reporting, administrative duties, and promotional activities as needed. Qualifications & Requirements: Bachelor’s degree or diploma. Minimum of 2 years of experience in travel agency ticketing. Proficiency in using ticketing and reservation platforms. Strong communication and interpersonal skills. Detail-oriented with the ability to handle high volumes of transactions. Excellent problem-solving abilities and a customer-first attitude. What We Offer Positive work environment Competitive salary Private medical insurance Flexible Work schedules Flexible Holidays & Sick Leave Opportunities for professional development Company Sponsored events Team building activities Company Lunch & Free Snacks Career advancement options Staff Accommodation
Visa Roots is a trusted leader in the travel and immigration services industry, headquartered in Cochin. We specialize in delivering efficient and reliable visa and immigration solutions for individuals, families, and corporate clients. In addition to our core services, we also offer comprehensive ticketing services, ensuring a seamless travel experience from documentation to departure. Our expert team is committed to providing a smooth and hassle-free process at every step, making international travel and relocation easier than ever. We are seeking an efficient, detail-oriented, and customer-focused Ticketing Officer to handle flight bookings, customer interactions, and transaction processing. The ideal candidate should be experienced in using ticketing systems, managing travel requests, and delivering exceptional service before, during, and after booking. Key Responsibilities: - Process ticket sales and reservations across in-person, phone, and online platforms with accuracy and efficiency. - Deliver exceptional customer service, handling inquiries, special requests, changes, and complaints professionally. - Ensure accurate issuance, modification, and cancellation of tickets in compliance with company policies and industry standards. - Maintain up-to-date knowledge of ticketing systems, pricing, schedules, and procedures. - Monitor ticket inventory and sales, reporting discrepancies or system issues promptly. - Coordinate with internal teams and external partners to ensure smooth ticketing operations. - Maintain accurate records and assist with reporting, administrative duties, and promotional activities as needed. Qualifications & Requirements: - Bachelors degree or diploma. - Minimum of 2 years of experience in travel agency ticketing. - Proficiency in using ticketing and reservation platforms. - Strong communication and interpersonal skills. - Detail-oriented with the ability to handle high volumes of transactions. - Excellent problem-solving abilities and a customer-first attitude. What We Offer: - Positive work environment - Competitive salary - Private medical insurance - Flexible Work schedules - Flexible Holidays & Sick Leave - Opportunities for professional development - Company Sponsored events - Team building activities - Company Lunch & Free Snacks - Career advancement options - Staff Accommodation,
About Visa Roots Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience. Role Summary: We are looking for proactive, detail-oriented, and client-focused professionals to join our team as Visa Counsellors. In this role, you will be responsible for guiding clients through the entire visa process from initial consultation to document submission, ensuring they receive accurate advice and timely updates. Your knowledge of visa requirements and regulations, combined with strong communication skills, will play a key role in delivering an exceptional client experience. Key Responsibilities: Provide one-on-one visa counselling to clients, helping them understand visa types, eligibility, documentation, and procedures. Guide clients through application processes and assist in completing required forms and documentation. Stay updated with the latest immigration rules, visa categories, and travel regulations. Communicate with clients via phone, email, and in person, ensuring all queries are resolved promptly and professionally. Review client documents to ensure completeness and compliance with visa requirements. Liaise with embassies, consulates, and visa processing centers when needed. Maintain accurate records of client interactions, applications, and outcomes. Follow up with clients throughout the application process to provide status updates and next steps. Escalate complex cases to the appropriate internal departments when necessary. Requirements: Minimum 2 years of experience in visa counselling, immigration services, or a customer service role related to travel or international education. In-depth knowledge of visa application processes and travel documentation. Strong verbal and written communication skills. Excellent interpersonal and problem-solving abilities. High level of attention to detail and organizational skills. Ability to handle multiple cases and prioritize tasks efficiently. Proficiency in Microsoft Office Suite (Word, Excel). Able to work independently and collaboratively in a team environment. What We Offer: Positive and supportive work environment Competitive salary package Private medical insurance Flexible work schedules Paid holidays and sick leave Opportunities for professional development and certifications Company-sponsored events and team-building activities Free company lunches and snacks Career growth and advancement opportunities Staff accommodation for outstation employees
About Visa Roots Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience. Role Summary: We are seeking enthusiastic and customer-oriented professionals to join our customer service team as Customer Service Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels. Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Deliver accurate information regarding services, procedures, and requirements Handle and resolve customer complaints and issues with empathy and efficiency Escalate complex queries to the appropriate internal departments Maintain detailed and organized records of all customer interactions and transactions Assist clients in completing required forms and documentation Offer expert consultation and guidance to clients on visa application processes and travel management Requirements: Minimum 2 years of experience in a customer service or client support role. Strong verbal and written communication skills. Excellent interpersonal and problem-solving abilities. Ability to manage multiple tasks and prioritize effectively. Knowledge of visa application procedures and travel management regulations is highly desirable. Proficiency in Microsoft Office Suite (Word, Excel) Capable of working both independently and collaboratively in a team environment. What we offer to you: Positive work environment Competitive salary Private medical insurance Flexible Work schedules Flexible Holidays & Sick Leave Opportunities for professional development Company Sponsored events Team building activities Company Lunch & Free Snacks Career advancement options Staff Accommodation
Envertiz Study Abroad Private Limited, a subsidiary of Envertiz Consultancy, is a key part of the Envertiz Group. We collaborate with reputable education providers who are recognized for delivering quality education and are fully accredited by the respective countries' regulatory authorities. Job Summary: We are seeking a dynamic and empathetic Student Advisor to guide and support students through the process of studying abroad. The ideal candidate will have a strong understanding of international education systems, excellent interpersonal skills, and a passion for helping students achieve their academic and career goals overseas. Key Responsibilities: Gain cross-functional exposure to various departments involved in international student recruitment. Handle student inquiries and provide professional guidance regarding admissions and visa processes. Communicate effectively with prospective students to build understanding and trust throughout the application cycle. Adhere strictly to the company’s Standard Operating Procedures. Follow up regularly with students, ensuring they are updated on every stage of the process. Maintain documentation and record communications via emails and internal systems (e.g., CRM). Educate students on compliance requirements and assist with document preparation. Maintain office protocols, confidentiality, and decorum at all times. Report progress and issues promptly to the Team Leader or Manager. Required Qualifications & Skills: Bachelor’s degree (Any field) 1–3 years of experience in academic advising, international education, or a related role Proven experience of successfully managing at least one major intake Excellent communication and interpersonal skills Strong organizational and multitasking abilities Familiarity with global education systems (UK, USA, Canada, Australia, Europe, etc.) Proficiency in Microsoft Office and CRM platforms Ability to work independently and as part of a team
About Visa Roots: Visa Roots is a leading visa travel management company in Cochin, offering comprehensive visa services to individuals, families, and corporates. Our experienced team ensures a smooth and hassle-free visa application experience. Role Summary: We are seeking proactive and client-focused Visa Counsellors to guide clients through the end-to-end visa process—from consultation to document submission—providing accurate advice and timely updates. Key Responsibilities: Counsel clients on visa types, eligibility, and documentation. Assist with application forms and submission. Stay updated on immigration rules and regulations. Communicate with clients professionally via calls, emails, and in person. Review documents for accuracy and compliance. Coordinate with embassies/consulates as required. Maintain records and follow up on application status. Escalate complex cases when necessary. Requirements: Minimum 2 years’ experience in visa counselling, immigration, or related customer service. Strong knowledge of visa processes and documentation. Excellent communication, interpersonal, and organisational skills. Proficient in MS Office; able to multitask and work independently. What We Offer: Competitive salary & benefits Positive, supportive work environment Medical insurance, paid leave & flexible schedules Professional development opportunities Career growth & staff accommodation for outstation employees
As a Ticketing Officer at Visa Roots, you will play a crucial role in handling flight bookings, customer interactions, and transaction processing. Your responsibilities will include processing ticket sales accurately, providing exceptional customer service, staying updated on ticketing systems, and collaborating with internal teams and partners to ensure smooth operations. Key Responsibilities: - Process ticket sales and reservations accurately and efficiently through various platforms. - Provide exceptional customer service by professionally handling inquiries, special requests, changes, and complaints. - Ensure the accurate issuance, modification, and cancellation of tickets in line with company policies and industry standards. - Stay updated on ticketing systems, pricing, schedules, and procedures. - Monitor ticket inventory and sales, and promptly report any discrepancies or system issues. - Collaborate with internal teams and external partners to ensure smooth ticketing operations. - Maintain precise records, assist with reporting, administrative tasks, and support promotional activities as required. Qualifications & Requirements: - Bachelor's degree or diploma. - Minimum of 2 years of experience in travel agency ticketing. - Proficiency in using ticketing and reservation platforms. - Strong communication and interpersonal skills. - Detail-oriented with the ability to manage high transaction volumes. - Excellent problem-solving skills and a customer-centric approach.,
About Visa Roots: Visa Roots is a leading visa travel management company in Cochin, offering comprehensive visa services to individuals, families, and corporates. Our experienced team ensures a smooth and hassle-free visa application experience. Role Summary: We are seeking proactive and client-focused Visa Counsellors to guide clients through the end-to-end visa processfrom consultation to document submissionproviding accurate advice and timely updates. Key Responsibilities: Counsel clients on visa types, eligibility, and documentation. Assist with application forms and submission. Stay updated on immigration rules and regulations. Communicate with clients professionally via calls, emails, and in person. Review documents for accuracy and compliance. Coordinate with embassies/consulates as required. Maintain records and follow up on application status. Escalate complex cases when necessary. Requirements: Minimum 2 years experience in visa counselling, immigration, or related customer service. Strong knowledge of visa processes and documentation. Excellent communication, interpersonal, and organisational skills. Proficient in MS Office; able to multitask and work independently. What We Offer: Competitive salary & benefits Positive, supportive work environment Medical insurance, paid leave & flexible schedules Professional development opportunities Career growth & staff accommodation for outstation employees
Role Overview: As a Visa Counsellor at Visa Roots, you will play a crucial role in guiding clients through the visa process, providing accurate advice, and ensuring a seamless application experience from consultation to document submission. Key Responsibilities: - Counsel clients on various visa types, eligibility criteria, and required documentation. - Assist clients with filling out application forms and submitting necessary documents. - Stay abreast of the latest immigration rules and regulations to provide up-to-date information to clients. - Communicate effectively with clients through calls, emails, and in-person interactions in a professional manner. - Review client documents meticulously to ensure accuracy and compliance with visa requirements. - Coordinate with embassies/consulates as needed for visa processing. - Maintain detailed records of client applications and diligently follow up on their status. - Escalate complex cases to the appropriate authorities when required. Qualifications Required: - Minimum of 2 years of experience in visa counselling, immigration, or a related customer service field. - Thorough understanding of visa processes and documentation requirements. - Exceptional communication, interpersonal, and organisational skills. - Proficiency in MS Office applications with the ability to multitask and work independently. Note: The job description did not include any additional details about the company.,