Visa Counsellor

Role Overview: As a Visa Counsellor at Visa Roots, you will play a crucial role in guiding clients through the visa process, providing accurate advice, and ensuring a seamless application experience from consultation to document submission. Key Responsibilities: - Counsel clients on various visa types, eligibility criteria, and required documentation. - Assist clients with filling out application forms and submitting necessary documents. - Stay abreast of the latest immigration rules and regulations to provide up-to-date information to clients. - Communicate effectively with clients through calls, emails, and in-person interactions in a professional manner. - Review client documents meticulously to ensure accuracy and compliance with visa requirements. - Coordinate with embassies/consulates as needed for visa processing. - Maintain detailed records of client applications and diligently follow up on their status. - Escalate complex cases to the appropriate authorities when required. Qualifications Required: - Minimum of 2 years of experience in visa counselling, immigration, or a related customer service field. - Thorough understanding of visa processes and documentation requirements. - Exceptional communication, interpersonal, and organisational skills. - Proficiency in MS Office applications with the ability to multitask and work independently. Note: The job description did not include any additional details about the company.,