Customer Service Executive

About Visa Roots

Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience.

Role Summary:

We are seeking enthusiastic and customer-oriented professionals to join our customer service team as Customer Service Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels. Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Deliver accurate information regarding services, procedures, and requirements
• Handle and resolve customer complaints and issues with empathy and efficiency
• Escalate complex queries to the appropriate internal departments
• Maintain detailed and organized records of all customer interactions and transactions
• Assist clients in completing required forms and documentation
• Offer expert consultation and guidance to clients on visa application processes and travel management

Requirements:

• Minimum 2 years of experience in a customer service or client support role.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of visa application procedures and travel management regulations is highly desirable.
• Proficiency in Microsoft Office Suite (Word, Excel)
• Capable of working both independently and collaboratively in a team environment.

What we offer to you:

• Positive work environment
• Competitive salary
• Private medical insurance
• Flexible Work schedules
• Flexible Holidays & Sick Leave
• Opportunities for professional development
• Company Sponsored events
• Team building activities
• Company Lunch & Free Snacks
• Career advancement options
• Staff Accommodation