Ticketing Officer

2 - 6 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Ticketing Officer at Visa Roots, you will play a crucial role in handling flight bookings, customer interactions, and transaction processing. Your responsibilities will include processing ticket sales accurately, providing exceptional customer service, staying updated on ticketing systems, and collaborating with internal teams and partners to ensure smooth operations. Key Responsibilities: - Process ticket sales and reservations accurately and efficiently through various platforms. - Provide exceptional customer service by professionally handling inquiries, special requests, changes, and complaints. - Ensure the accurate issuance, modification, and cancellation of tickets in line with company policies and industry standards. - Stay updated on ticketing systems, pricing, schedules, and procedures. - Monitor ticket inventory and sales, and promptly report any discrepancies or system issues. - Collaborate with internal teams and external partners to ensure smooth ticketing operations. - Maintain precise records, assist with reporting, administrative tasks, and support promotional activities as required. Qualifications & Requirements: - Bachelor's degree or diploma. - Minimum of 2 years of experience in travel agency ticketing. - Proficiency in using ticketing and reservation platforms. - Strong communication and interpersonal skills. - Detail-oriented with the ability to manage high transaction volumes. - Excellent problem-solving skills and a customer-centric approach.,

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