Telesales Specialist

Company Description

MERICLER EDUCATION (INDIA) PVT LTD is a growing and innovative company with origins in Toronto, Canada, and operations spanning multiple countries, including the UK, USA, Libya, Saudi Arabia, Iraq, and Turkey. Specializing in Visa services (Student Visa, Visitor Visa, Working Visa, and PR) and tailored educational counseling, the company supports clients in achieving their academic and immigration goals. In addition, MERICLER provides coaching for IELTS, TOEFL, PTE, and Spoken English, helping clients succeed in exams and gain admission to leading universities abroad. With a strong foundation in professionalism, integrity, and customer satisfaction, MERICLER is committed to delivering tailored, high-quality services to meet the unique needs of its clients.

Role Description

This is a full-time, on-site role for a Telesales Specialist based in Ahmedabad. The Telesales Specialist will engage with prospective clients through telephonic communication to provide information about the company’s services, including educational and visa support. The role includes generating and qualifying leads, pitching services to potential clients, maintaining up-to-date records of interactions, and achieving sales targets. Additionally, the role requires addressing customer inquiries, delivering exceptional customer service, and coordinating with internal teams to ensure customer satisfaction.

Key Responsibilities

Ø Make outbound calls to potential students and working professionals to promote, explain, and create interest in the company’s immigration and education services.

Ø Handle incoming calls from students and clients; provide accurate information, clarify queries, and resolve concerns in a professional manner.

Ø Maintain and update student/client records in the company database with a high level of accuracy and completeness.

Ø Conduct regular follow-ups with leads, prospects, and existing students to ensure service satisfaction and address any pending issues.

Ø Achieve daily, weekly, and monthly call targets and meet performance KPIs as set by the company.

Ø Stay updated on all company services, processes, and offerings to ensure clear and effective communication with potential clients.

Ø Ensure a positive customer experience during every interaction and maintain a high standard of professionalism.

Ø Adhere to company communication guidelines, policies, and ethical sales practices at all times.

Ø Encourage and schedule students to visit the office and meet with counsellors for detailed guidance and consultation.

Ø Convert leads into walk-ins and successful appointments with counsellors.

Ø Maintain daily call logs, reports, and follow-up records for management review.

Ø Assist in organizing seminars, webinars, or promotional events by inviting potential students.

Ø Coordinate with counsellors, sales teams, and administrative staff to ensure smooth lead handling and conversions.

Ø Provide feedback to the management on recurring student concerns or improving communication scripts.

Ø Participate in training sessions to improve product knowledge, sales skills, and communication techniques.

Ø Work closely with marketing teams to support campaigns, promotions, and lead-generation activities.

Ø Ensure compliance with data privacy standards while handling student/client information.

Ø Maintain a professional tone, active listening, and empathy to build rapport with callers.

Ø Perform any other duties or responsibilities assigned as per the role from time to time.