Telesales Specialist

To professionally handle all daily inquiries coming from Instagram, YouTube, Facebook & WhatsApp, understand customer requirements, suggest suitable fabrics, follow up regularly, and support the sales team with conversions.

This person is responsible for fast reply + correct guidance + proper follow-up + smooth customer experience.

Key Responsibilities

1️ Lead Handling & Instant Response

• Respond to all social media inquiries within 30 seconds.
• Handle leads coming from Instagram DMs, comments, reels, YouTube comments, WhatsApp API, and Facebook inbox.
• Ask for requirement details:
• Fabric Name
• Quantity
• Purpose (Saree, Kurti, Kidswear, E-commerce, Wholesale, Printing Services)
• Width (44/58)
• Send brochures, catalog links, and fabric details immediately.

2️ Requirement Understanding

• Understand the customer’s need clearly.
• Suggest the best suitable fabrics based on:
• Category
• GSM
• Texture
• Budget
• Help customers choose between RFD fabric / Digital Printing Services / Cut-piece fabrics / Ready Sarees.
• Guide customers to the right options confidently.

3️ Follow-Up Management

• Maintain all leads in Google Sheets or CRM.
• Take regular follow-ups on all hot, warm, and cold leads.
• Convert “rate-seen, no-reply” customers into conversation using smart questions:
• “May I know your expected rate?”
• “If you buy regularly, we can match your pricing.”
• Ensure zero missed leads every day.

4️ Sales Conversion Support

• Convert warm inquiries into active orders.
• Transfer high-potential leads to the senior sales team.
• Explain: MOQ, delivery time, printing process, fabric options, payment terms.
• Promote swatchbook orders or samples if needed.
• Upsell more meters by highlighting benefits.

5️ Coordination With Internal Teams

• Send correct requirements to:
• Design team (for custom design)
• Digital print production team
• Sales team
• Ensure no communication mistakes between customer and internal department.

6️ Daily Reporting

• Submit daily reports including:
• Total leads received
• Lead status updates
• Follow-up count
• Converted customers
• Pending customers
• Customer issues or feedback

Skills & Competencies RequiredMust-Have Skills

• Strong communication in English + Hindi (Gujarati is an advantage)
• Fast typing & quick response ability
• Good understanding of customer psychology
• Basic knowledge of fabrics (training will be provided)
• Strong follow-up and convincing skills

Additional Useful Skills

• Experience in textile, fashion, or e-commerce
• Familiarity with Instagram, WhatsApp Business API, and Google Sheets
• Ability to handle high-volume messages

Performance KPIs

Performance will be tracked based on:

• Response time
• Number of follow-ups
• Lead conversion rate
• Customer satisfaction
• Accuracy in requirement notes
• Coordination quality
• Zero missed leads

Job Types: Full-time, Permanent, Internship

Pay: ₹8,500.00 - ₹25,000.00 per month

Application Question(s):

• Are you familiar with textile fabrics (RFD fabric, digital printing, cut piece, sarees)?

Can you handle 150+ daily leads with proper follow-up?
Are you able to follow a structured daily reporting system?

Work Location: In person