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Teleperformance International BPO Process- NOIDA Gurgaon

Teleperformance International BPO Process- NOIDA Gurgaon

Digiads Media

1 - 6 years

3 - 4 Lacs

noida gurugram delhi / ncr

Posted:2 months ago| Platform:

Apply

Skills Required

customer support blended process fluent english csr voice process us process australian process bpo voice domestic bpo customer care international process international voice us voice process international voice process international bpo uk process domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

CSR International Process (Voice Chat & Blended Process)

To Apply, its required to submit the Google Application Form : https://forms.gle/6sVCRecaLJhFk3yZ6

*Locations:* Multiple *Processes:* Voice, Chat & Blended (Majorly Voice)

1) Mumbai

2) Pune

3) Bangalore

4) Gurgaon

5) Noida

6) Lucknow

7) Jaipur

8) Mohali

9) Ahmedabad

10) Lucknow

11) Hyderabad

EasyJet | Airbnb | PayPal | FIS | JP | NRE

For Companies: Teleperformance, Tech Mahindra, Concentrix, Eclerx

Eligibility Criteria:

*Graduate Freshers & Experienced* Welcome

*Undergraduates* Must have minimum *6 months of BPO experience*

*Fluent English Communication* *Mandatory*

*Salary Details:* * *International Process:* 25,000 36,000

English Communication is must

Educational Qualification - Graduation - Freshers Welcome ( Good English is must)

Experience Required - International BPO Exp Preferred

Work Location - NOIDA

Work From Office - Work From Office Mode

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services to customers through effective communication skills.
Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
Bachelor's degree in Any Specialization
Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

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