Telecalling Team Leader

Job Title: Telecalling Team Lead Job Summary: A Telecalling Team Lead is responsible for managing a team of telecallers to ensure high-quality customer interactions, lead conversions, and satisfaction. This role involves overseeing daily operations, resolving escalated issues, providing performance feedback, and optimizing the team’s effectiveness through training and motivation. Key Responsibilities: Leading and Coaching Guide, train, and mentor team members on communication, customer handling, and sales techniques Conduct onboarding and continuous skill development sessions for new and existing team members Performance Management Track daily, weekly, and monthly performance metrics Set clear performance goals and conduct regular performance reviews Provide constructive feedback and performance improvement plans Problem Solving Resolve escalated customer complaints or objections Assist in complex or sensitive calls, ensuring customer satisfaction and team support Quality Assurance Monitor and evaluate telecalling scripts and calls Analyze team performance data to identify trends and improvement areas Implement strategies to improve call quality, efficiency, and conversion rates Team Management Prepare and manage team rosters and shift schedules Foster a motivating and collaborative team environment Ensure daily call targets and KPIs are met Collaboration Coordinate with other departments (sales, customer service, tech) to streamline processes and customer experience Relay feedback from calls to improve products/services Policy and Procedure Compliance Ensure adherence to company’s calling scripts, policies, and compliance requirements Maintain up-to-date documentation and call logs as per standard procedures Essential Skills: Communication: Excellent verbal and written communication in both English and regional languages Leadership: Proven ability to motivate and lead teams toward targets Problem-Solving: Strong analytical and decision-making skills Interpersonal Skills: Empathetic, approachable, and team-friendly Organizational Skills: Ability to handle multiple priorities and manage time efficiently Customer Service Knowledge: Familiarity with customer needs, expectations, and effective resolution techniques Technical Skills: Proficiency in CRM systems, MS Office tools, and telecalling dashboards Job Type: Full-time Salary: ₹25,000 – ₹45,000 per month (Based on experience and performance) Benefits: Health Insurance Performance-based incentives Career growth opportunities Schedule: Day Shift (On-site work only) Location:Virugambakkam Contact: 📞 8925532815 📧 careers@a4hospital.com