Telecaller

Company: Parth Prints

Reporting To: Packaging Head

Location: Surat

Role Overview

The Telecaller will be responsible for handling inbound and outbound calls, converting IndiaMART packaging inquiries into qualified leads, maintaining follow-up discipline, and supporting the sales team with appointment setting, lead filtration, and client communication. The role requires strong communication skills, fast response time, and an understanding of printing & packaging products.

Key Results Area(KRAs)

A. Lead Handling & Qualification

• Handle all incoming IndiaMART packaging leads promptly and professionally
• Make outbound calls to new inquiries received through IndiaMART, website, referrals, and offline sources.

Understand the client’s requirement related to:

• Packaging boxes
• Labels, stickers
• Custom printed materials
• Paper quality, size, quantity, finishing
• Qualify leads and forward potential clients to the sales team.

B. Follow-up & Conversion Support

• Maintain regular follow-ups with interested clients until the appointment/order is confirmed.
• Share catalogues, sample photos, and company profile when required.
• Set appointments for the sales team for high-potential leads.
• Ensure no lead is missed or dropped due to poor follow-up.

C. Documentation & CRM Management

• Update daily calling reports and follow-up status in CRM/Excel.
• Maintain proper record of IndiaMART leads:
• New leads
• Hot / warm / cold leads
• Converted / not converted reasons
• Coordinate with the sales team for quotation and order updates.

D. Communication & Client Assistance

• Provide accurate product information such as paper type, printing method, delivery timeline, basic costing inputs, etc.
• Handle customer objections politely and confidently.
• Guide clients to share artwork, job details, quantity, and required specifications.

E. Coordination with Internal Teams

• Coordinate with the designing team for artwork clarity and client requirements.
• Coordinate with production department for delivery timeline updates.
• Support sales executives by preparing lead briefs before they visit clients.

Required Skills:-

Core Skills

• Excellent communication & telephone etiquette
• Strong follow-up discipline
• Basic understanding of printing & packaging materials
• Ability to handle IndiaMART dashboard (lead response, chat, inquiry tracking)
• Ability to explain product details confidently
• Lead generation & appointment setting skills

Soft Skills:-

• Polite and confident speaking
• Listening skills
• Patience and customer-handling ability
• Result-oriented mindset
• Time management & multitasking

Required Experience:-

• 0–2 years of experience in telesales / telecalling / customer service.
• Experience with IndiaMART leads is a strong advantage.
• Basic computer knowledge (Excel, WhatsApp Business, email).

Job Type: Full-time

Pay: ₹12,000.00 per month

Work Location: In person