Tele counsellors /Pre Sales Executive-Noida

As a Tele Counsellor/Pre Sales Executive in the field of Ed-Tech, your primary responsibilities will revolve around lead generation and outreach activities. You will be expected to make between 100-120 outbound calls per day, along with sending out 50+ outbound emails and follow-ups. Your key performance indicators will include lead qualification and conversion, where you will need to report on the contact rate, qualification rate, and the number of counselling appointments scheduled on a daily basis. The percentage of revenue generated from converted leads will be attributed to you, highlighting the direct impact of your efforts on the company's bottom line. Efficiency and productivity will be crucial aspects of your role, with a focus on generating 2.5 to 3 hours of talk time daily. The number of dials will vary based on the talk time achieved, and your hourly activity on the CRM will be closely evaluated to ensure optimal performance. Follow-up and engagement will also be a key area, where you will need to ensure follow-up effectiveness by setting reminders on CRM and making timely call backs. For leads that are not initially connected, at least 3 attempts must be made in a day to reach them. Maintaining CRM and data accuracy is essential, requiring you to update lead disposal notes and statuses properly to maintain a clear pipeline. Data integrity, including the accuracy of lead information, consent, and status updates, will be a critical aspect of your role. Your soft skills and quality metrics will also play a significant role, with a focus on call quality scores based on audits, adherence to scripts, tone, and objection handling. Customer satisfaction metrics, such as first-call resolution or NPS feedback, will also be considered where applicable. In summary, your role as a Tele Counsellor/Pre Sales Executive will involve lead generation, qualification, conversion, CRM management, efficiency and productivity management, quality support skills, and ensuring customer satisfaction. Your performance in these areas will directly impact the success of the company. If you are interested in this challenging yet rewarding role, please drop your resume at hrteam@skillzrevo.com or reach out to the HR team at 8083569742. This is a full-time, permanent position with the added benefit of cell phone reimbursement. The work location will be in person at our corporate office located at Plot No.-GH01A, Sector -16C T-11, Suite No.-1901, Greater Noida (West), Gauttam Buddha Nagar-201308.,