Tele counsellors /Pre Sales Executive-Noida

JOB DESCRIPTION OF TELE COUNSELLORS / PRE SALES EXECUTIVE (ED -TECH )- NOIDA

Core KPIs for Tele‑Counsellors / Pre‑Sales Executive

1. Lead & Outreach Activity
Number of outbound calls made per day must be between 100-120 depending on connectivity.Number of outbound emails and follow‑ups must be 50+ per day

2. Lead Qualification & Conversion Report to submit on daily basis
Contact rate: % of calls where the lead picks up or respondsQualification rate: % of contacts that meet criteria and move to demo or next stageCounselling appointments scheduled (number and % of qualified leads booked)Conversion rate: % of demos or queries resulting in enrollment or payment

3. Revenue & Sales Performance
The Percentage of Revenue generated out of converted leads will be attributed to the counsellor.

4. Efficiency & Productivity
2.5 Hours to 3 Hours Talk Time needs to be generated on daily basis. Number of dials will vary on talk time achieved.Hourly Basis activity on CRM will be evaluated.

5. Follow‑Up & Engagement
Follow‑up effectiveness: Reminders have to be set on CRM & Call back must be done on time.Not Connected Leads: At least 3 attempts in a day.

6. CRM & Data Accuracy
CRM update compliance: Lead disposal notes, statuses must be entered properly with a proper Pipeline.Data integrity: accuracy of lead info, consent, and status updates

7. Soft Skills & Quality Metrics
Call quality score: will be decided based on call audits, adherence to scripts, tone, handling objectionsCustomer satisfaction metrics such as first-call resolution or NPS feedback where applicable

## Key Performance Areas (KPAs)

KPA Area Description

Lead dialing & Outreach: Making initial contact, outbound reach
Lead Qualification: Assessing interest, intent, and fitAppointment Scheduling : Booking demos or counselling callsConversion: Converting leads to enrollmentCRM Management : Logging and managing lead data properlyEfficiency & Productivity : Managing call volumes, talk time, follow-upsQuality & Support Skills :Communication quality, call audits, customer experience

OUR CORPORATE OFFICE -

Plot No.-GH01A,Sector -16C T-11, SUITE NO.-1901, GREATER NOIDA(WEST),GAUTTAM BUDDHA NAGAR-201308

DROP YOUR RESUME AT -

[email protected]

Talk to HR - 8083569742

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person