Technology Manager

Role: Associate Technology Manager - Network

Location: Bengaluru

Experience: 10+ years

Employment Type: Full-time

About the Role

We are seeking an experienced Associate Technology Manager - Network to lead our high-

performing Network Operations team and serve as the primary client-facing representative for all

network-related discussions.

Technical Expertise

Juniper Networks

 Strong hands-on experience with Juniper SRX, EX switches, and Mist platform.

 Ability to manage and troubleshoot routing, switching and WiFi environments.

 Expertise in Junos OS, configurations, policies, VPNs, and automation concepts.

Cisco

 Proficient in managing Cisco LAN & Wi-Fi infrastructures in large enterprise environments.

 Practical knowledge and operational experience with Cisco ISE, including authentication,

authorization, NAC policies, and guest/BYOD access.

 Experience with TACACS+ for device access control and AAA administration.

Aruba / HP

 Experienced in managing LAN and Wi-Fi environments using Aruba/HP switches and wireless

solutions.

 Experience in managing Aruba central

Operational Responsibilities

 Lead root cause analysis (RCA) for critical incidents and ensures long-term corrective

measures.

 Drive continuous service improvement, performance optimization, and operational

automation.

 Review and approve Network changes, technical implementation plans, and risk

assessments.

 Ensure documentation, runbooks, and topology diagrams are up to date and maintained.

 Manage vendor relationships, support contracts, and engage with OEMs (Juniper, Cisco,

Aruba) for escalations.

Client & Stakeholder Management

 Build strong relationships with client stakeholders, ensuring clear communication,

transparency, and trust.

 Conduct regular service review meetings, metrics reporting, and improvement planning.

 Understand customer business objectives and align network strategy to long-term goals.

Leadership & Management

 Lead, mentor, and develop the Network Operations team, ensuring high performance and

continuous improvement.

 Act as the senior technical point of contact for clients, driving all network-related

conversations, major incidents, escalations, and reviews.

 Oversee end-to-end network service delivery, ensuring SLAs, KPIs, and compliance

requirements are consistently met.

 Collaborate closely with cross-functional teams to support business and operational goals.

 Manage capacity planning, lifecycle management, technology upgrades, patching, and

refresh projects.

 Provide governance, strategic direction, and alignment across all network-related initiatives.

Required Skills & Qualifications

 Bachelor’s degree in Engineering, Computer Science or equivalent experience.

 10+ years of experience in Enterprise Network Engineering/Operations.

 Minimum 5 years in a Team Lead or managerial role.

 Strong hands-on experience across at least two of the following:

o Juniper (SRX, EX, Mist)

o Cisco LAN, WiFi, ISE, TACACS

o Aruba/HP LAN, WiFi

 Good understanding of routing protocols (BGP), switching, firewalls, load balancing, WLAN,

and network security.

 Excellent communication, presentation, and stakeholder management skills.

 Ability to lead distributed teams and thrive in a fast-paced, client-facing environment.

Preferred Certifications

 Juniper: JNCIS-ENT/SEC, JNCIP-ENT/SEC

 Cisco: CCNP / CCIE

 Aruba: ACSA / ACMP

 ITIL Foundation or higher