Technical Writer

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Network Operations Control

The Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.

Job overview and responsibilities

The Network Operations Technical Writer creates and maintains documentation for the organization including manuals, bulletins, checklists and alerts. These documents must comply with FAA, Company guidelines, and established industry safety standards. The Technical Writer individually and collectively contributes to the safety of the operation by producing accurate, timely, and standardized publications.

• Author technical documentation in the structured content management system or other designated format and maintains documentation in accordance to all records retention policies and United standards
• Collaborate with content owners to facilitate document revisions, standardize content format, and offer publication support
• Author and maintain illustrations used in technical documentation
• Present prepared content for review and approval by the required stakeholders
• Receive and maintain approval records from division stakeholders and the FAA
• Performs audits of Network Operations documentation to ensure compliance with FAA regulations and United policies
• Coordinate with other operating divisions to ensure policy and procedure congruence
• Facilitate the release of approved technical documentation to multiple electronic platforms
• Maintain archives of approvals and published revisions