Technical Writer

In this role at TELUS Digital, you will be responsible for creating, reviewing, and maintaining high-quality technical documentation for service delivery and testing processes. Your main responsibilities will include: - Developing clear and concise test case documentation, test reports, process workflows, and user guides - Documenting the overall testing life cycle, including test planning, test execution, and defect tracking - Creating and updating knowledge base articles and FAQs related to service delivery and testing - Collaborating with engineers, product owners, and service delivery managers to capture technical requirements and workflows - Working closely with cross-functional teams to gather necessary technical information - Providing training or support to internal teams and clients by delivering clear explanations of complex systems or processes - Reviewing existing documentation processes and suggesting improvements for efficiency, accuracy, and user experience - Actively contributing to maintaining up-to-date documentation to reflect changes in systems, tools, and processes - Supporting the creation and maintenance of test scripts, test data, and detailed reports from testing activities - Maintaining a clear record of test results, issues, and resolutions - Ensuring documentation aligns with test automation scripts and other testing artifacts - Using various tools such as Google Suite, Confluence, SharePoint, and Jira to develop, manage, and collaborate on technical documents - Leveraging version control systems to maintain history on document changes for accurate reference In addition to the above responsibilities, you should be proficient in using MS Office and Google Suite for documentation, collaboration, and reporting. You should also have a working knowledge of other tools for version control, document management, and test automation. Strong collaboration skills, the ability to translate complex technical concepts into user-friendly content, and experience with graphic design or diagramming tools are considered advantageous. You should also be able to adapt to rapidly changing environments and new technologies. TELUS Digital is dedicated to creating a diverse and inclusive workplace. As an equal opportunity employer, we base all aspects of employment on applicants" qualifications, merits, competence, and performance without regard to any characteristic related to diversity.,