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Technical Writer

3 years

2 - 7 Lacs

hyderābād

Posted:12 hours ago| Platform: GlassDoor logo

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Skills Required

documentation configuration api troubleshooting architecture video onboarding ui training script engineering devops support standardization consistency formatting sequence lucidchart content audit writing software saas microservices ux communication confluence markdown notion git

Work Mode

On-site

Job Type

Full Time

Job Description

  • Work location is Hyderabad, India
  • Mode of Work – Work from Office

Key Responsibilities

Product & Technical Documentation

  • Develop and maintain product manuals, feature guides, configuration guides, admin

handbooks, API documentation, SDK references, and release notes.

  • Document internal processes, product workflows, troubleshooting steps, and integration

procedures.

  • Maintain versioned documentation aligned with product releases, architecture changes, and new features.

Video Tutorials & Multimedia Content

  • Create end-to-end video tutorials demonstrating product features, setup steps, configurations,

and best practices.

  • Produce onboarding videos, UI walkthroughs, and module-specific training videos for clients.
  • Script, record, edit, and publish high-quality videos (screen recordings + voiceover).

Cross-Department Documentation

  • Work with Product, Engineering, QA, DevOps, Training, Support, and Sales to gather accurate information.
  • Prepare documentation for internal knowledge sharing, onboarding, process standardization, and client education.
  • Ensure consistency in tone, terminology, and structure across all documentation assets.

Diagrams, Visuals & Formatting

  • Create diagrams, flowcharts, sequence diagrams, and architecture visuals using tools like

Lucidchart, Draw.io, PlantUML, or Mermaid.

  • Present complex information through simplified visuals and structured formats.

Quality Review & Documentation Standards

  • Define and enforce documentation templates, style guidelines, and review processes.
  • Edit and improve content written by product, engineering, and support teams.
  • Periodically audit and update outdated content.

Educational Qualifications

  • Bachelor’s degree (or equivalent)

Required Skills & Qualifications

  • 3–5 years of experience in technical writing for software/SaaS products.
  • Strong ability to understand and document APIs, microservices, UI/UX workflows, and

technical concepts.

  • Excellent written and verbal communication skills with strong attention to detail.
  • Proficiency in documentation tools: Confluence, Markdown, Notion, Git-based

documentation, or similar.

  • Experience with video creation tools such as Camtasia, OBS, ScreenFlow, Adobe Premiere, or equivalent.

Job Type: Full-time

Pay: ₹240,369.33 - ₹730,239.82 per year

Work Location: In person

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