15 Faqs Jobs

As an intern at Astrotalk, your primary responsibilities will involve assisting in the maintenance and enhancement of internal documentation and FAQs. In this role, you will play a crucial part in ensuring that all information provided to both internal teams and customers is accurate and up-to-date. Additionally, you will be responsible for promptly and professionally responding to customer inquiries through various channels such as email, chat, and phone. Your ability to address customer queries efficiently and effectively will be essential in maintaining a positive interaction with the users of Astrotalk's online platform. Furthermore, as part of your daily tasks, you will participate in team meetings and training sessions. By actively engaging in these collaborative sessions, you will have the opportunity to learn from experienced team members and contribute to the overall success of the company. Astrotalk is an online platform dedicated to providing astrology consultation services. Users can connect with astrologers for live chats or calls to discuss a wide range of topics, including marriage, love life, career, and health. Joining Astrotalk as an intern will offer you a unique opportunity to be part of a dynamic team working towards delivering personalized astrology services to users seeking guidance and advice.,

As a Customer Success Manager at our Ahmedabad location, you will have the opportunity to lead a dynamic team to ensure the success and satisfaction of our clients. With over 10 years of experience, you will be responsible for various key benefits such as 5 days working, medical insurance incentives, gratuity, earned leaves, and access to a world-class facility. We are proud to be an equal opportunity employer and offer much more. Your primary shift timings will be from 3 PM to 12:30 AM, allowing you to effectively manage the team and client accounts. Your role will involve customer success, client account management, onboarding, escalation, and training. You will also lead team management, conduct performance reviews, and provide feedback to enhance productivity. Additionally, you will be responsible for creating strategies to ensure optimum customer success for license and SaaS products. This includes reviewing customer databases, conducting health checks, managing customer escalations, and resolving issues promptly. Achieving revenue quotas for the department and preparing case studies and success stories will be crucial aspects of your role. To excel in this position, you must possess a good understanding of e-commerce fundamentals, with working knowledge of Magento being an added advantage. Strong communication skills, the ability to listen effectively, and a passion for solving client problems are essential qualities for success in this role. If you are ready to take on this challenging yet rewarding role, apply now and be part of a supportive team dedicated to achieving customer success and driving business growth.,

As an intern at Astrotalk, your day-to-day responsibilities will involve assisting in maintaining and enhancing internal documentation and FAQs. You will be expected to respond to customer inquiries promptly and professionally through email, chat, and/or phone channels. Additionally, you will have the opportunity to engage in team meetings and training sessions to further develop your skills and knowledge. Astrotalk is an online platform that offers astrology consultation services. Users can connect with astrologers through calls or live chats to discuss various aspects of their lives, ranging from marriage, love life, career to health. It provides a platform for individuals seeking guidance and insights from experienced astrologers. Join our team at Astrotalk to gain practical experience in customer service, documentation management, and teamwork while contributing to a platform that offers valuable astrology consultation services to users seeking guidance and advice.,

As a Technical Documentation Specialist at our company located in Nashik, you will play a crucial role in creating, managing, and maintaining technical and business documentation. Your responsibilities will include interviewing subject matter experts, developing high-quality documentation, collaborating with internal teams, organizing information effectively, and ensuring that documentation meets company standards and compliance requirements. You will work closely with subject matter experts to gather technical and business-related information, and then proceed to develop, write, and maintain various types of documentation such as user guides, technical manuals, business documentation, API documentation, and FAQs. Collaboration with internal teams including engineering, product management, and customer support will be essential to ensure the accuracy and completeness of the documentation. Your role will also involve organizing and structuring information in a clear, accessible, and logical manner, as well as utilizing AI tools to enhance documentation processes and improve efficiency. It will be your responsibility to keep the documentation up to date with new features, updates, and changes in product offerings, while also ensuring that technical concepts are communicated effectively to both technical and non-technical audiences. To qualify for this position, you should possess a Bachelor's degree in Engineering, Computer Science, or a related technical field, along with proven experience in technical documentation, preferably in a software or technology-driven environment. Strong understanding and interpretation of code, APIs, and system architecture are necessary, as well as excellent written and verbal communication skills in English. Experience in creating documentation for technical and business audiences, expertise in using AI-driven tools for documentation, and strong organizational skills with attention to detail are additional qualifications required. Familiarity with FHIR, APIs, software development methodologies, industry-standard documentation tools, Agile development environments, and OCR and related AI technologies are considered advantageous for this role. If you are a self-motivated individual who can work independently and collaboratively in a fast-paced environment, we encourage you to apply for this position and become a valuable member of our team.,

You will be responsible for troubleshooting hardware, software, network, and system issues across Windows, MacOS, and mobile platforms. Your duties will include diagnosing and resolving hardware and software issues promptly, monitoring network infrastructure to address connectivity problems, and installing, configuring, and maintaining desktops, laptops, printers, and other IT equipment. Routine system maintenance, updates, backups, as well as management of antivirus software and endpoint security tools will be part of your daily tasks. Maintaining IT asset inventory and documentation will be crucial, along with documenting solutions, procedures, and FAQs to enhance support workflows. You will need to prepare detailed diagnostic reports that clearly outline the issue, the steps taken, and whether a solution was implemented. If an issue remains unresolved, you must report it accordingly and collaborate with the software team when necessary. Reporting daily work updates to the Management is a mandatory requirement. Additionally, monitoring system alerts to ensure system uptime and performance, as well as compliance with security policies and data protection standards, will be essential aspects of your role. As the point of contact for the HR Department, you will need to communicate effectively and maintain the following contact numbers: +91 9778826530 and +91 9778826531. This is a full-time position with day shift hours and an in-person work location.,

As a Customer Support Executive, your primary responsibility will be to respond to customer inquiries through various channels such as email, live chat, and messaging platforms promptly and professionally. You will be expected to provide accurate information about our products, services, policies, and procedures to assist customers effectively. Handling customer complaints with empathy and efficiency will be a crucial part of your role, with the goal of achieving first-contact resolution whenever possible. In cases where issues are more complex, you will need to escalate them to the appropriate teams while ensuring that you maintain ownership until a resolution is reached. Maintaining a consistently high level of customer satisfaction through clear and effective communication will be essential. You will be required to document all customer interactions meticulously and keep detailed records using CRM tools like Zendesk, Freshdesk, HubSpot, etc. Collaboration with internal departments such as sales, operations, and tech teams will be necessary to address and resolve customer concerns effectively. Additionally, your input in developing FAQs, canned responses, and help center content will be valuable in enhancing the overall customer support experience. This role is available in both full-time and part-time capacities, with the work location being in person.,

The selected intern will be responsible for assisting in maintaining and enhancing internal documentation and FAQs to ensure clarity and accessibility for all users. Moreover, you will be required to address customer inquiries promptly and professionally through email, chat, or phone communication channels. Additionally, active participation in team meetings and training sessions will be expected to contribute to the overall goals of the organization. Astrotalk is an online platform that offers astrology consultation services. Users have the opportunity to engage with astrologers through calls or live chat sessions to seek guidance on various aspects of their lives, ranging from relationships and career to health and personal well-being. Join us to be part of a dynamic team dedicated to providing insightful and helpful astrology services to our users.,

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their satisfaction is also part of your duties. In addition, you will be coordinating with vendors or external service providers for issue resolution when necessary. Providing administrative support for IT asset management, software licenses, and access rights is also expected from you. You will assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases. This is a full-time position with day shifts scheduled from Monday to Friday. The work location requires in-person presence.,

As a Creative/Content Strategist for WA, you will be responsible for developing innovative strategies for digital campaigns. Your primary focus will be on creating engaging content related to personal finance, retirement planning, investment advisory, portfolio management, robo advisory, and financial advisory tools. You will be tasked with producing original and visually appealing content that demonstrates a high level of accuracy in grammar, brevity, and syntax across various corporate marketing and communications materials. In this role, you will also be expected to craft compelling press releases highlighting WA's achievements, new clients, client news, and employee accomplishments. Your responsibilities will encompass a wide range of content production areas, including web pages, blogs, Q&As, FAQs, invitations, emailers, case studies, outreach articles, reports, and white papers. To excel in this position, you must possess excellent research skills and a deep understanding of the target audience's needs. This involves analyzing existing content, conducting online research, and engaging in interviews and collaborations with financial advisors. You will also be required to ensure the accuracy, timeliness, and quality of the content you produce while adhering to strict deadlines. If you are a detail-oriented individual with a passion for creating impactful content and can deliver flawless work consistently, this role offers an exciting opportunity to showcase your skills and contribute to WA's digital presence effectively.,

The Role In this role, youll be writing both long and short-form pieces across the content marketing matrix. Your work will vary from one week to the next, crafting everything from landing pages, blogs, whitepapers, thought leadership pieces, FAQs, brochures, emails, sales decks and everything in between. Key Responsibilities - Youll be writing clear marketing copy to promote our products and services across a spectrum of formats which begins with thorough keyword analysis. - You’ll need to be adept at conducting in-depth research on industry related topics, including data intelligence, financial services, all things fintech, innovation, lending and more! - When writing, you’ll need to consistently implement SEO best practices to increase traffic to the company websites. - You will write content to support our sales and partnerships teams, including case studies, sales decks, brochures, testimonials, FAQs and scripts - You’ll also find yourself writing high-value content such as industry reports, ebooks, whitepapers, user guides and thought leadership for our CEO/other senior leaders - You’ll assist in creating the day-to-day content marketing required for a business like ours, writing email newsletters, adcopy, social content and landing pages. - Once you’ve crafted compelling copy, you will need to proofread and edit your work to ensure it meets the high standard we expect as a marketing team. - You’ll upload your content onto our Content Management System (Wordpress), ensuring its optimised with powerful headlines and imagery to capture the attention of our target audience. - Research and contribute to the general content marketing plan, identifying customer needs and gaps in our resources to deliver a seamless experience to our users. Key Skills Exceptional writer for both online and offline content Strong research skills Knowledge of SEO, SEM, and keyword research Understanding of SEO optimised content and how to improve rankings on search engines Adept at link building Experience in developing content strategies Proofreading and editing expertise to produce error-free work Excellent written and verbal communication skills to work both independently and collaboratively with the rest of the content team Experience in creating content that caters to different user personas Ability to handle multiple tasks and meet deadlines Professional Experiences and Qualifications - Bachelors degree in English, communications, marketing, journalism or a related field. - Additional qualifications in SEO and marketing preferred - Proven content management and copywriting experience of 5+ years - A portfolio of published articles

We are seeking a Customer Advisor to address customer inquiries regarding their orders and general inquiries about our website. As a Customer Advisor, your responsibilities will include answering inbound calls, making outbound calls to follow up on customer complaints, and corresponding with current and potential customers through telephone and email. It is essential to communicate with customers in their preferred language and accurately record all transactions in the CRM system. Additionally, you must familiarize yourself with the company's FAQ handbook to efficiently address customer queries. You will be responsible for accessing customer complaint IDs, recording personal information, and updating customer records. Your primary goal is to ensure customer satisfaction by addressing multiple concerns promptly and in line with company guidelines. A fast typing speed and the ability to navigate multiple desktop windows efficiently are essential skills for multitasking and providing timely assistance to customers. Maintaining a courteous and calm demeanor is crucial in de-escalating potentially stressful situations. **Job Title:** Customer Advisor **Employment Type:** Full Time **Departments:** Call Centre **Job Locations:** Nagpur **Experience:** 1-3 years **Qualification:** Graduate **Seniority Level:** Executive,

As a Creative/Content Strategist for WA, you will be responsible for developing innovative digital campaigns. Your main focus will be on creating engaging content related to personal finance, retirement planning, investment advisory, portfolio management, robo advisory, and financial advisory tools. It is crucial to ensure that all content is not only eye-catching and original but also accurate in terms of grammar, brevity, and syntax. Your role will involve crafting press releases that highlight WA's achievements, new clients, client news, and employee accomplishments. Additionally, you will be involved in various aspects of content production such as creating web pages, blogs, Q&As, FAQs, invitations, emailers, case studies, outreach articles, reports, and white papers. To excel in this position, you must conduct thorough research to understand the needs of the target audience. This includes analyzing existing content, performing online research, and engaging in interviews or collaborations with financial advisors. You will also be responsible for ensuring the accuracy, timeliness, and overall quality of the content you produce. Furthermore, you will be expected to work efficiently under tight deadlines without compromising the quality of your work. Your ability to deliver flawless content within specified timelines will be essential in meeting the demands of this role.,

As a Technical Writer with 3 to 4 years of relevant experience, you will be responsible for crafting user guides, API guides, FAQs, and other technical manuals. Your role will require familiarity with Adobes Technical Communication Suite and the ability to translate complex concepts into clear documentation. To excel in this position, you must possess strong communication and collaboration skills. This role is based in Chennai.,

Job Title: Technical Content Writer (Full-time) Location: Mohali, India Work Hours: 3:00 PM 12:00 AM IST (Night Shift) Salary: Among the best in the Tricity (Mohali, Chandigarh, Panchkula) About the Role Vartopia is looking for a talented Technical Content Writer to join our dynamic team. This is an exciting opportunity to make a tangible impact on a growing B2B brand at the intersection of technology and marketing. At Vartopia, we value independent contributors who thrive in cross-functional roles. If you're someone who enjoys taking initiative and working beyond traditional content writing—whether it’s ideating marketing campaigns, improving web copy, or guiding visual storytelling—you’ll feel right at home here. Job Summary As a Technical Content Writer at Vartopia, you’ll play a key role in crafting high-quality, technically accurate, and compelling content that resonates with a B2B audience. You will work closely with Product, Sales, and Marketing teams to translate complex product features and ecosystem insights into engaging content. You’ll also leverage writing tools to enhance productivity and ensure alignment with Vartopia’s brand tone and messaging strategy. Key Responsibilities 1. End-to-End Content Creation Develop a wide range of B2B-focused content, including blog posts, technical articles, whitepapers, eBooks, landing pages, email campaigns, FAQs, case studies, video scripts, and internal product documentation. Contribute to strategic content formats such as eBooks, whitepapers, and product briefs. Create webinar content, knowledge base entries, and technical documentation as needed. Repurpose long-form content (e.g., whitepapers, webinars) into smaller assets like social media posts, email snippets, and infographics. 2. Technical Content Mastery Deeply understand Vartopia's product offerings and the broader channel partner ecosystem. Convert complex technical concepts into clear, persuasive content suitable for enterprise buyers and partners. Utilize AI tools (e.g., ChatGPT, Jasper.ai, Copy.ai) to accelerate content ideation, drafting, and optimization. Proofread, edit, and generate personalized content to ensure it meets brand voice, strategic messaging, and technical standards. 3. Content Alignment & Collaboration Coordinate with Sales, Product, and Marketing teams to ensure content supports sales initiatives and addresses customer pain points. Align deliverables with campaign strategies, SEO objectives, and brand messaging guidelines. Collaborate with the design team to develop visually engaging content assets. Work with key stakeholders to gather feedback and obtain final approvals before publishing. 4. Quality Assurance Proofread and edit all content to ensure grammatical accuracy, brand consistency, and technical clarity. Act as an independent contributor capable of owning various content marketing tasks. This may include posting content to CMS or social channels, managing approvals, proposing marketing ideas, reviewing live assets, and contributing to visual/design inputs. Qualifications & Skills Experience: 1–3 years as a Technical Content Writer, Copywriter, or similar role. Experience in a SaaS or B2B product environment is strongly preferred. Familiarity with channel sales, IT software, or partner ecosystems is a plus. CMS & Marketing Automation (Preferred): Experience with Zoho Marketing Automation , Zoho Social , WordPress , project management tools, and basic working knowledge of HTML/CSS is preferred. Writing Expertise: Excellent command of the English language, grammar, and style. Must be proficient in both short-form and long-form content. Technical Acumen: Strong ability to understand complex software products and convert them into accessible, engaging content. Tool Proficiency: Hands-on experience with tools like Grammarly , Hemingway , ChatGPT , or similar, with the ability to refine output to ensure quality and accuracy. SEO Understanding: Basic knowledge of SEO best practices, including keyword usage and alignment with search intent. Detail-Oriented: Exceptional attention to detail, organizational skills, and ability to multitask across content projects. Collaboration: Excellent communication skills and the ability to work effectively with cross-functional teams. Education: Bachelor's degree in journalism, Marketing, Communications, English, Computer Science, or a related technical field. Why Join Vartopia? Join a forward-thinking, innovative team shaping the future of channel partnerships. Work with modern AI-powered content tools to accelerate your productivity. Contribute directly to the growth of a leading B2B SaaS company. Enjoy a competitive salary, ownership of your work, and a vibrant, collaborative environment.

Role & responsibilities Job Title: Business Development Executive Location: Kalher, Thane Experience: 2 to 6Years Department: Sales & Business Development Key Responsibilities: Government Tender Management: Identify and analyze relevant government tenders from various sources including the GEM portal. Prepare required documentation and ensure timely submission of tenders. Maintain records and follow up on tender status and results. Handling RFQs (Request for Quotations): Review RFQ documents and extract technical and commercial requirements. Coordinate with internal teams for pricing, technical inputs, and proposal preparation. Ensure accurate and complete RFQ submissions as per client guidelines. GEM Portal Management: Regularly monitor and update company profile and listings on the Government e-Marketplace (GEM). Upload products/services, track opportunities, and participate in bids on the GEM portal. Ensure compliance with GEM terms and bidding procedures. Client Communication & Coordination: Communicate with government departments, clients, and consultants to understand project requirements. Build and maintain professional relationships to enhance tender success rate. Attend pre-bid meetings and provide necessary inputs for successful participation. Technical & Computer Knowledge: Utilize computer applications to prepare documents, presentations, and tender submissions. Use MS Office, PDF tools, and online portals efficiently. Understand basic technical specifications of engineering products and services. Required Skills & Qualifications: Graduate in Engineering, Business, or related field. 24 years of relevant experience in handling government tenders, GEM, and RFQs. Proficient in MS Office (Word, Excel, PowerPoint), email, and internet usage. Strong analytical, communication, and documentation skills. Working knowledge of technical products and specifications is essential. Preferred candidate profile : Manufacturing Background required.