34 Faqs Jobs

As a Customer Success Manager at our company located in Ahmedabad, you will play a crucial role in ensuring the success and satisfaction of our clients. Your responsibilities will include: - Managing client accounts effectively, including onboarding, escalation, and training - Leading and supervising a team, conducting performance reviews, and providing feedback - Monthly review and submission of Team PLI to the HOD - Developing strategies for optimal customer success, executing them, and analyzing outcomes - Regularly reviewing customer database and conducting health checks - Overseeing helpdesk, content, and ticket management - Planning and executing customer training programs - Managing t...

Role Overview: As a Creative/Content Strategist for WA, your primary responsibility is to develop innovative strategies for digital campaigns. Your focus will be on creating engaging content related to personal finance, retirement planning, investment advisory, portfolio management, robo advisory, and financial advisory tools. You will be tasked with producing original and visually appealing content that demonstrates a high level of accuracy in grammar, brevity, and syntax across various corporate marketing and communications materials. Key Responsibilities: - Develop innovative strategies for digital campaigns - Create engaging content related to personal finance, retirement planning, inves...

As a Technical Writer, you will play a crucial role in producing high-quality documentation that enhances the success of our products. You will collaborate with developers, quality engineers, product managers, and usability experts to ensure the accuracy and clarity of the documentation. Key Responsibilities: - Work closely with internal teams to gain a deep understanding of the product and its documentation needs. - Develop a wide range of user and developer documents, such as online help, SDK/API docs, training materials, release notes, UI content, knowledge base articles, FAQs, and wiki-based docs throughout the documentation lifecycle. - Write technical documents including requirements, ...

We're looking for experienced freelance writers who understand how to craft content that ranks in both traditional SEO and the new AI-search environment (Google SGE, ChatGPT, Bing Copilot, Perplexity, etc.). If you know how to structure blogs that are discoverable, credible, and favored by AI algorithms , this is for you. Responsibilities Research and write SEO + AI-optimized blogs (9002,000 words) across B2B and B2C topics Create content that aligns with AI-driven search intent (clear answers, authority, structured data, expert tone) Use schema, formatting, and headings that help content surface in AI summaries and rich snippets Blend storytelling and data to build authority, trust, and cla...

Role Overview: As a Tech Support Executive/Business Developer at Tanzol Solution, you will be responsible for providing technical support to clients, troubleshooting hardware and software issues, utilizing Microsoft Excel for data analysis and reporting, maintaining support documentation, and collaborating with internal teams for issue resolution. Your role will also involve monitoring system performance, training users on software tools, and ensuring efficient system operations. Key Responsibilities: - Provide first-level technical support to clients through phone, email, or ticketing system. - Troubleshoot and resolve hardware, software, and network issues. - Utilize Microsoft Excel for ge...

As a Salesforce Team Lead, your role involves assembling a team of Salesforce experts in the NCR region who excel in working in a Hybrid environment. You are expected to have Salesforce Admin / PD1 certification along with additional certifications. Your experience in Senior Configuration / Admin, Debugging / Admin, Data Management / Admin, Pardot, and Senior tech / Dev domains will be greatly valued. Your key responsibilities will include: - Leading a team of Salesforce experts in the NCR region - Holding Salesforce Admin / PD1 certification with additional certifications - Demonstrating expertise in Senior Configuration / Admin, Debugging / Admin, Data Management / Admin, Pardot, and Senio...

**Job Description:** As a Technical Writer at our company, you will be responsible for creating clear and concise documentation to help users understand complex technical concepts. Your role will involve: - Crafting user guides, API guides, FAQs, and other technical manuals - Utilizing Adobes Technical Communication Suite - Translating complex concepts into easily understandable documentation - Collaborating effectively with team members to ensure accuracy and clarity To qualify for this position, you should have: - 3 to 4 years of relevant experience in technical writing - Familiarity with Adobes Technical Communication Suite - Strong communication and collaboration skills If you are passio...

As a skilled and detail-oriented Technical Content Writer with a strong background in writing for technology and software-related topics, you will be responsible for creating engaging and clear content such as user guides, product documentation, blog articles, white papers, and technical case studies. Your main responsibilities will include: - Creating and maintaining high-quality technical documentation, including user manuals, API documentation, FAQs, tutorials, and release notes. - Writing blog posts, product write-ups, case studies, and other marketing content that effectively communicates technical concepts. - Collaborating with developers, product managers, and subject matter experts t...

As a First Line Helpdesk Support, your role will involve providing technical assistance to staff for hardware and software issues. You will be responsible for preparing, installing, and troubleshooting various hardware, networking, and telecoms equipment in the office and plant. Your key responsibilities will include: - Providing 1st line technical support by addressing support queries via phone and email. - Resolving day-to-day technical issues, managing incidents, problems, and service requests. - Supporting users remotely and conducting on-site visits for hardware installation and troubleshooting. - Maintaining a high level of customer service and adhering to service management principles...

Job Description We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will provide excellent support to clients. The role involves addressing customer queries, troubleshooting issues, and ensuring smooth software operations for users. Roles & Responsibilities for Sr. Customer Support Executive Respond to customer inquiries via phone, email, and chat. Management and resolve customer complaints Identify and escalate issues to respective Point of Contact / in respective channel Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complai...

As a Training Specialist at our company, your role involves delivering training sessions on Tech products to employees, clients, and partners. You will be responsible for conducting both online and in-person training, providing hands-on demonstrations, and ensuring understanding of product features, integrations, and best practices. Additionally, you will create user manuals, video tutorials, and e-learning modules, and develop assessments to evaluate learning outcomes. Your key responsibilities include: - Conducting technical and functional training sessions on Tech products - Delivering online and in-person training with real-world use cases - Developing training materials such as user man...

As an IT Support Executive at our company, your role will involve providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations. You should have a basic understanding of IT systems, strong problem-solving skills, and a customer-oriented approach. Key Responsibilities: - Provide first-level technical support to employees/customers via phone, email, or in person. - Troubleshoot and resolve hardware, software, and network issues in a timely manner. - Install, configure, and update operating systems, software, and applications. - Maintain and manage IT assets, ensuring proper documentation of hardware and software inventory. - Set up and manage user...

Role Overview: As a Creative/Content Strategist for the company, your main responsibility will be to develop innovative strategies for digital campaigns. Your focus will be on creating engaging content related to personal finance, retirement planning, investment advisory, portfolio management, robo advisory, and financial advisory tools. You will need to produce original and visually appealing content that maintains a high level of accuracy in grammar, brevity, and syntax across various corporate marketing and communications materials. Key Responsibilities: - Develop innovative strategies for digital campaigns - Create engaging content on topics related to personal finance, retirement planni...

In this role at TELUS Digital, you will be responsible for creating, reviewing, and maintaining high-quality technical documentation for service delivery and testing processes. Your main responsibilities will include: - Developing clear and concise test case documentation, test reports, process workflows, and user guides - Documenting the overall testing life cycle, including test planning, test execution, and defect tracking - Creating and updating knowledge base articles and FAQs related to service delivery and testing - Collaborating with engineers, product owners, and service delivery managers to capture technical requirements and workflows - Working closely with cross-functional teams t...

Job Title: Technical Content Writer (Full-time) Location: Mohali, India Work Hours: 3:00 PM 12:00 AM IST (Night Shift) Salary: Among the best in the Tricity (Mohali, Chandigarh, Panchkula) About the Role Vartopia is looking for a talented Technical Content Writer to join our dynamic team. This is an exciting opportunity to make a tangible impact on a growing B2B brand at the intersection of technology and marketing. At Vartopia, we value independent contributors who thrive in cross-functional roles. If you're someone who enjoys taking initiative and working beyond traditional content writing—whether it’s ideating marketing campaigns, improving web copy, or guiding visual storytelling—you’ll ...

As a Tech Support Executive/Business Developer at Tanzol Solution, you will play a crucial role in providing technical support to clients while utilizing your proficiency in Microsoft Excel. Tanzol Solution is a forward-thinking IT company known for its expertise in software development, web technologies, and IT infrastructure services. We are committed to delivering innovative solutions tailored to our clients" needs. Your primary responsibilities will include offering first-level technical support to clients through various channels such as phone, email, or ticketing system. You will troubleshoot and resolve hardware, software, and network issues efficiently. Utilizing your advanced Excel ...

As an Investor Onboarding Specialist, you will be responsible for efficiently managing the end-to-end onboarding process for Retail, HNI, and NRI investors. This includes conducting thorough checks on CKYC/KRA, PAN, UBO/PEP, AML, FATCA/CRS requirements, and verifying eligibility and documentation. You will also oversee subscription workflows such as e-signatures, mandates, declarations, cut-offs, and allotment confirmations. Ensuring accurate investor profiles are maintained in the CRM/application while enforcing data privacy and access controls will be a key aspect of your role. In the Cash & Unit Operations domain, you will coordinate capital calls, subscriptions, distributions, redemption...

As a Senior Technical Documentation Specialist, you will be responsible for planning, creating, and maintaining detailed documentation to support software products, infrastructure, and internal systems. You will collaborate with cross-functional teams to produce user-friendly content that enhances understanding and efficiency across the organization. Your key responsibilities will include creating high-quality documentation such as user manuals, API guides, FAQs, and release notes tailored to technical and non-technical audiences. You will work closely with Development Heads, Technical Architects, and Operation Heads to gather information and ensure documentation accuracy and alignment with ...

As an intern at Astrotalk, your primary responsibilities will involve assisting in the maintenance and enhancement of internal documentation and FAQs. In this role, you will play a crucial part in ensuring that all information provided to both internal teams and customers is accurate and up-to-date. Additionally, you will be responsible for promptly and professionally responding to customer inquiries through various channels such as email, chat, and phone. Your ability to address customer queries efficiently and effectively will be essential in maintaining a positive interaction with the users of Astrotalk's online platform. Furthermore, as part of your daily tasks, you will participate in t...

As a Customer Success Manager at our Ahmedabad location, you will have the opportunity to lead a dynamic team to ensure the success and satisfaction of our clients. With over 10 years of experience, you will be responsible for various key benefits such as 5 days working, medical insurance incentives, gratuity, earned leaves, and access to a world-class facility. We are proud to be an equal opportunity employer and offer much more. Your primary shift timings will be from 3 PM to 12:30 AM, allowing you to effectively manage the team and client accounts. Your role will involve customer success, client account management, onboarding, escalation, and training. You will also lead team management, ...

As an intern at Astrotalk, your day-to-day responsibilities will involve assisting in maintaining and enhancing internal documentation and FAQs. You will be expected to respond to customer inquiries promptly and professionally through email, chat, and/or phone channels. Additionally, you will have the opportunity to engage in team meetings and training sessions to further develop your skills and knowledge. Astrotalk is an online platform that offers astrology consultation services. Users can connect with astrologers through calls or live chats to discuss various aspects of their lives, ranging from marriage, love life, career to health. It provides a platform for individuals seeking guidance...

As a Technical Documentation Specialist at our company located in Nashik, you will play a crucial role in creating, managing, and maintaining technical and business documentation. Your responsibilities will include interviewing subject matter experts, developing high-quality documentation, collaborating with internal teams, organizing information effectively, and ensuring that documentation meets company standards and compliance requirements. You will work closely with subject matter experts to gather technical and business-related information, and then proceed to develop, write, and maintain various types of documentation such as user guides, technical manuals, business documentation, API d...

You will be responsible for troubleshooting hardware, software, network, and system issues across Windows, MacOS, and mobile platforms. Your duties will include diagnosing and resolving hardware and software issues promptly, monitoring network infrastructure to address connectivity problems, and installing, configuring, and maintaining desktops, laptops, printers, and other IT equipment. Routine system maintenance, updates, backups, as well as management of antivirus software and endpoint security tools will be part of your daily tasks. Maintaining IT asset inventory and documentation will be crucial, along with documenting solutions, procedures, and FAQs to enhance support workflows. You wi...

As a Customer Support Executive, your primary responsibility will be to respond to customer inquiries through various channels such as email, live chat, and messaging platforms promptly and professionally. You will be expected to provide accurate information about our products, services, policies, and procedures to assist customers effectively. Handling customer complaints with empathy and efficiency will be a crucial part of your role, with the goal of achieving first-contact resolution whenever possible. In cases where issues are more complex, you will need to escalate them to the appropriate teams while ensuring that you maintain ownership until a resolution is reached. Maintaining a cons...

The selected intern will be responsible for assisting in maintaining and enhancing internal documentation and FAQs to ensure clarity and accessibility for all users. Moreover, you will be required to address customer inquiries promptly and professionally through email, chat, or phone communication channels. Additionally, active participation in team meetings and training sessions will be expected to contribute to the overall goals of the organization. Astrotalk is an online platform that offers astrology consultation services. Users have the opportunity to engage with astrologers through calls or live chat sessions to seek guidance on various aspects of their lives, ranging from relationship...