Technical Writer- Senior II

At GKM IT, we are looking for a highly skilled and detail-oriented Technical Writer - Senior II to join our team. The ideal candidate will create clear, user-friendly documentation that supports our technology products and enhances user experience. You’ll work closely with cross-functional teams to deliver content that is accurate, accessible, and aligned with product goals.

• Bring 7–8+ years’ experience in technical writing/content development for software, covering multiple documentation types.
  

• Lead creation, maintenance, and improvement of diverse technical content: user guides, installation/deployment manuals, API & SDK references, release/migration notes, troubleshooting guides, and architectural overviews.
  

• Translate complex technical concepts into clear, concise documentation for both technical and non-technical audiences.
  

• Own documentation strategy, structure, style, and standards for key product/platform areas in partnership with engineering, product, UX, support, and QA.
  

• Mentor and review work of junior/mid-level writers; ensure consistency in tone, formatting, modular reuse, style, and usability.
  

• Establish and enforce best practices: content versioning, modular/structured authoring, single sourcing, and localization/internationalization.
  

• Lead cross-functional reviews, gather stakeholder input, validate accuracy, and align documentation with product updates.
  

• Oversee content publication across developer portals, knowledge bases, wikis, in-app help, onboarding, and training materials.
  

• Improve documentation processes, tools, and infrastructure: select/enhance authoring tools (Swagger/OpenAPI, Postman, Markdown/DITA/XML), version control (Git), and content management systems.
  

• Monitor documentation quality and user-feedback metrics; identify gaps and refine content experience.
  

• Participate in agile cycles: sprint planning, backlog grooming, effort estimation, and prioritization of documentation tasks.
  

• Proven ability to work independently and own documentation end-to-end for complex software products.
  

• Strong written and verbal English communication; adaptable tone/style for varied audiences.
  

• Deep API documentation expertise: REST/SOAP/GraphQL, SDKs, sample code, and related tools.
  

• Proficiency with authoring tools (Markdown, DocBook/DITA/XML), version control (Git), CMS/wikis/Confluence, and Google Docs.
  

• Solid understanding of SDLC, agile methodologies, and tools like JIRA for task/change management.
  

• Skilled at estimating scope, managing schedules, and balancing multiple priorities under deadlines.
  

• Attention to detail with a focus on clarity, correctness, and usability.
  

• Leadership/mentoring experience with process improvement initiatives.
  

• Stays current with evolving tech stacks, documentation tools, AI/ML for content, automation, interactive/multimedia documentation, VR/AR, and structured authoring trends.
  

• Ability to evaluate and recommend new tools or approaches to enhance documentation quality, efficiency, and user experience.
  

GKM IT

• Top-Tier Work Setup

  You’ll be equipped with a premium MacBook and all the accessories you need. Great tools make great work.

• Flexible Schedules & Remote Support

  Life isn’t 9-to-5. Enjoy flexible working hours, emergency work-from-home days, and utility support that makes remote life easier.

• Quarterly Performance Bonuses

  We don’t believe in waiting a whole year to celebrate your success. Perform well, and you’ll see it in your pay check—quarterly.

• Learning is Funded Here

  Conferences, courses, certifications—if it helps you grow, we’ve got your back. We even offer a dedicated educational allowance.

• Family-First Culture

  Your loved ones matter to us too. From birthday and anniversary vouchers (Amazon, BookMyShow) to maternity and paternity leaves—we’re here for life outside work.

• Celebrations & Gifting, The GKM IT Way

  Onboarding hampers, festive goodies (Diwali, Holi, New Year), and company anniversary surprises—it’s always celebration season here.

• Team Bonding Moments

  We love food, and we love people. Quarterly lunches, dinners, and fun company retreats help us stay connected beyond the screen.

• Healthcare That Has You Covered

  Enjoy comprehensive health insurance for you and your family—because peace of mind shouldn’t be optional.

• Extra Rewards for Extra Effort

  Weekend work doesn’t go unnoticed, and great referrals don’t go unrewarded. From incentives to bonuses—you’ll feel appreciated.