Technical Support Specialist

Job Description

Hi All, We are in need of strong resources to fill Technical Support lead position. The Candidates, that are interested, can send us their updated resumes to us. Position: Technical Support lead Exp: 5 - Years Relevant Exp: 4+ years Industry: IT, Fintech, BFSI Location: Pune Mode of Work: WFO Brief JD: Strong Exp in Oracle SQL & Linux Exp with payment gateways,UPI,Card,NB Transaction flow Working Exp of databases (SQL/Oracle), Strong in Linux commands Experience with ticketing systems (e.g., Jira). **Primary Roles and Responsibilities: 1. Team Leadership & Supervision Lead and mentor a team of technical support engineers. Schedule and delegate tasks, manage workloads, and ensure SLAs (Service Level Agreements) are met. 2. Incident & Problem Management Oversee the timely resolution of critical incidents and technical issues. Implement root cause analysis (RCA) and preventive measures. 3. System & Application SupportProvide L1/L2 support for core banking applications, online banking platforms/POS systems/Various Payment modes. Troubleshoot issues related to system integration, transaction failures, security controls, etc. 4. Customer & Stakeholder Communication 6. Change & Release Management,Production issues - eview and approve changes from a support perspective. 7. Ensure support readiness during BCP (Business Continuity Planning) activations. Qualification: BE, MCA Communication: Good / Excellent: NP: Immediate / 15 Days / 30 Days / 60 Days (Serving) Hash tags: #OracleSQl #Linux #Paymentgateways #Banking #COreBanking #Change&IncidenceManagement #UPICard #NBTransactionflow #TeamLeadExperience Show more Show less