Technical Support Specialist

Role Overview: As an IT graduate with 12 years of experience, you will be responsible for utilizing your basic understanding of JavaScript, API integration, and related concepts to address customer complaints effectively. Your strong communication skills will be essential in this service sector role, where being smart, proactive, and quick on your feet are key attributes. Key Responsibilities: - Troubleshooting and Problem Solving: Identify and resolve technical issues related to application integration. - Customer Communication: Communicate effectively with customers, understand their concerns, and guide them toward solutions. - Documentation and Knowledge Base: Maintain accurate records of customer interactions, issues, and resolutions. Contribute to building and updating the knowledge base. - Training and Guidance: Provide users with training and guidance on how to use the application effectively. - Escalation: Recognize when to escalate complex issues to senior support staff or engineering teams. - Continuous Learning: Stay updated with the latest technology trends and industry best practices.,