Technical Support Specialist

Job Description

Company Overview ( Ignosis ): Ignosis (previously branded as Pirimid Fintech) is a well-funded company with a bold vision in the BFSI sector, backed by reputable investors. We are committed to pioneering in financial data intelligence, offering hyper-personalization, automation, and democratized credit solutions. Our mission is to empower the BFSI sector with cutting-edge technologies and insights. At Ignosis, we're not just embracing the future; we're actively shaping it. Join our dynamic team, where innovation meets excellence, and help us redefine the boundaries of what's possible in FinTech. Job Overview: We are seeking a Technical Support Executive to assist our Customer Success team in resolving customer issues, onboarding new clients, and ensuring seamless API integrations. The ideal candidate should have a strong customer service mindset, basic API knowledge, and the ability to troubleshoot technical challenges efficiently. Key Responsibilities : Assist developers in integrating and using our APIs, SDKs, and developer tools. Diagnose, debug, and resolve technical issues related to API requests, authentication, data formats, and integrations. Collaborate with Engineering and Product teams to escalate and resolve deeper technical problems. Create and maintain knowledge base articles, FAQs, integration guides, and sample code snippets. Monitor API usage, system health, and proactively flag potential issues. Gather feedback from developers and help improve the developer experience across tools, documentation, and product flows. Build lightweight internal tools or scripts to streamline support workflows (optional but valued). Participate in developer forums, Slack, or GitHub discussions as needed . Requirements 2–4 years of experience in a technical support, developer support, solutions engineering, or similar role. Solid un derstanding of APIs (REST, webhooks, OAuth, API keys). Hands-on experience with tools like Postman, cURL, or API testing platforms. Basic programming knowledge in one or more languages (e.g., Python, JavaScript, Node.js). Strong troubleshooting skills — can read logs, inspect network calls, and debug data flows. Excellent communication skills — clear, concise, and empathetic when working with developers. Ability to manage multiple cases/issues without losing track of details. Good to Have Experience working in a fintech, SaaS, or API-first company. Familiarity with CI/CD pipelines, cloud platforms (AWS, GCP), or basic DevOps concepts. Prior contributions to open-source projects, GitHub repos, or developer communities. What’s in it for you? Contribute directly to the next wave of growth for the FinTech industry in India by working closely on Digital Public Infrastructure like AA and OCEN-ONDC network (also touted as one of the next UPI moments of India) Get to work with the largest banks, NBFCs and FinTech players in India and solve their pressing problems. Last but not the least, an industry competitive compensation package. To conclude, this position is tailor-made for individuals who thrive in dynamic, fast-paced environments and are passionate about creating influential fintech products. At Ignosis, a funded company with strong investor backing, you'll have the opportunity to make a significant impact. Be part of our transformative journey. To apply, send your resume to careers@ignosis.ai . Show more Show less