Technical Support Representative

Weave

1 - 6 years

5 - 8 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:Just now| Platform:

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Skills Required

basic interpersonal skills analytical customer retention manager technology customer support technical support representative customer service customer experience troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

A keen analytical mind and advanced problem-solving skills, coupled with a commitment to extraordinary customer experience
Positive attitude and a passion for technology
Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment
Display strong teamwork and interpersonal skills
At least one year of Customer Support experience
Ability to work 40 hours per week
Ability to prioritize workload that leads to successful outcomes through multiple channels: phone, chat, email
Excellent English-language communication skills, both written and verbal
Hunger to learn and grow
Rudimentary understanding of what products and services Weave offers
Background in technology, computer skills, and customer service
Basic computer skills
Critical thinking skills and ability to troubleshoot and resolve basic issues

What you will need to accomplish the job

Minimum of 1 year of customer support phone/chat/Email experience
Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
Must be hungry to learn, caring towards others, and creative in your problem solving

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