Technical Support Representative

As a skilled professional in IT support, you will be responsible for installing and configuring computer hardware, operating systems, and applications with precision and attention to detail. Your role will involve monitoring and maintaining computer systems and networks to ensure seamless operation and optimal performance. In the event of system or network issues, you will utilize your troubleshooting skills to diagnose problems and implement effective solutions for both hardware and software faults. In addition, you will be tasked with conducting electrical safety checks on computer equipment to safeguard the workplace environment. Setting up new user accounts and profiles, as well as addressing password-related issues, will be part of your daily responsibilities. Your support will extend to providing comprehensive assistance, including procedural documentation and relevant reports, to ensure end-users can navigate systems efficiently. Furthermore, you will play a key role in maintaining system integrity by promptly replacing parts as needed to sustain operational continuity. Your commitment to excellence and proactive approach to IT support will contribute significantly to the overall efficiency and functionality of the organization's technological infrastructure.,