2.0 - 6.0 years

0 Lacs

punjab

On-site

You will be responsible for assisting clients by guiding individuals through the visa application process, ensuring they have the correct documentation, and helping them complete application forms. Additionally, you will be managing visa applications by monitoring their progress, providing updates to clients, and addressing any issues that arise during the process. It will be crucial to maintain accurate and confidential records of all visa applications and client interactions. Staying informed about changes in immigration laws and regulations and effectively communicating these changes to clients and colleagues will also be part of your role. Administrative tasks such as filing, scanning, and organizing documents related to visa applications will be required. Providing support by answering client inquiries, resolving visa-related problems, and offering guidance throughout the application process is essential. This is a full-time, permanent position with the work location being in person. The expected start date for this role is 10/08/2025.,

Posted 3 days ago

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International Customer Support Profile Kvc Consultants Ltd

1.0 - 3.0 years

1 - 3 Lacs

Gurgaon, Haryana, India

On-site

We are seeking highly articulate and customer-focused individuals for the International Customer Support Profile role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries, and ensuring a positive and professional experience. Roles and Responsibilities: Responding to customer inquiries: Answer questions about products or services, provide information, and offer guidance to international customers via phone. Resolving customer issues: Troubleshoot problems, address complaints, and find effective solutions to customer concerns. Providing support: Help customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction. Recording and reporting: Document customer interactions, track issues, and provide feedback to improve customer service processes. Skills Requirement: Excellent verbal communication skills in English, with a clear and neutral accent suitable for international communication. Strong active listening skills and the ability to empathize with customer situations. Proven problem-solving abilities and a knack for providing effective solutions. Customer-focused mindset with a strong commitment to delivering exceptional service. Ability to work effectively in a fast-paced environment and manage call volumes. Strong interpersonal skills and a professional demeanor. Basic computer proficiency and ability to navigate customer service software. QUALIFICATION: Bachelor's degree or equivalent practical experience.

Posted 2 weeks ago

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Customer Service Representative Om International Courier Cargo

0.0 - 4.0 years

2 - 2 Lacs

Ahmedabad

Work from Office

Responsibilities: * Manage customer queries via phone, email & chat * Ensure timely resolutions within SLA * Maintain high NPS scores through effective communication * Collaborate with teams on process improvements

Posted 2 months ago

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