Company Description qikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about Digital Marketing and reaching out to a global audience with an amazing set of offerings, then this role is for you. This role requires the Digital Marketing Specialist to work as an Individual contributor running company's sales and marketing campaigns on Distribution Channels like Google, Bing, Yahoo, Facebook, and emerging AI platforms; understanding of GEO is an added bonus. Role Description This is a full-time role for a Digital Marketing Specialist. The Digital Marketing Specialist will be responsible for planning and executing online marketing campaigns on d istribution channels like Google, Bing, Yahoo, Facebook, and emerging AI platforms; analyzing web traffic data, and optimizing digital content to drive user engagement and business growth. The role also involves collaborating with internal teams to align marketing objectives with business goals. Qualifications Strong expertise in PPC on Google and Bing; Google Ads Certification is a plus. Proficiency in Pay-per-click marketing across channels; real-time bidding, controlling costs. Experience with Web Analytics tools for performance measurement and reporting. Good Communication skills, both written and verbal, to convey ideas effectively. Ability to work independently and adapt in a progressive work environment. A degree in Marketing, Business, or a related field is preferred. Familiarity with AI or tech-based industries is a plus. Google Ads Certified Professional / Bing is a plus.
Company Description qikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about Digital Marketing and reaching out to a global audience with an amazing set of offerings, then this role is for you. This role requires the Digital Marketing Specialist to work as an Individual contributor running company's sales and marketing campaigns on Distribution Channels like Google, Bing, Yahoo, Facebook, and emerging AI platforms; understanding of GEO is an added bonus. Role Description This is a full-time role for a Digital Marketing Specialist. The Digital Marketing Specialist will be responsible for planning and executing online marketing campaigns on d istribution channels like Google, Bing, Yahoo, Facebook, and emerging AI platforms; analyzing web traffic data, and optimizing digital content to drive user engagement and business growth. The role also involves collaborating with internal teams to align marketing objectives with business goals. Qualifications Strong expertise in PPC on Google and Bing; Google Ads Certification is a plus. Proficiency in Pay-per-click marketing across channels; real-time bidding, controlling costs. Experience with Web Analytics tools for performance measurement and reporting. Good Communication skills, both written and verbal, to convey ideas effectively. Ability to work independently and adapt in a progressive work environment. A degree in Marketing, Business, or a related field is preferred. Familiarity with AI or tech-based industries is a plus. Google Ads Certified Professional / Bing is a plus.
Company Description qikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about helping resolve consumer problems Role Description We are seeking a proactive Technical Support Representative to join our India operations team. In this role you will serve as the first point of contact for customers experiencing technical issues. You will diagnose and troubleshoot issues via phone, email, and chat, document service requests, adhere to SLAs, and escalate complex problems appropriately. This role requires good communication skills, technical aptitude, and the ability to work flexible shifts to support international customers. Key Responsibilities Respond to inbound customer queries (via phone, email, chat) related to qikfox and partner products (Antivirus, Cybersecurity, Privacy). Troubleshoot hardware/software/network issues, root cause analysis and resolution steps. Use ticketing system/CRM to record, track and update customer interactions and escalations. Escalate issues that cannot be resolved within established parameters to higher-level support or specialist teams. Follow and meet defined service-level agreements (SLAs) for response and resolution times. Assist customers with onboarding, initial setup, configuration, and usage guidance of the product. Maintain and update support documentation, FAQs, knowledge-base articles to improve self-service capabilities. Collaborate with cross-functional teams to feedback customer issues and suggestions for product enhancements. Achieve quality metrics: customer satisfaction scores, first-contact resolution, adherence to process. Qualifications Required: Proven experience (1+ years) in a technical support or customer service role. Excellent English communication skills – both verbal and written. Understanding of operating systems (Windows/macOS), networking fundamentals, remote tools/desktop sharing, cloud services. Familiarity with CRM/ticketing tools. Strong problem-solving skills and ability to work under pressure. Customer-centric attitude with patience and empathy. Willingness to work in international time-zones and flexible shifts. Preferred: Experience with Cybersecurity Products. Familiarity with VoIP, remote access tools, or telephony support. Certification such as A+, or equivalent. Prior experience working in an offshore/outsourced environment servicing international customers.
Job Description: qikfox Cybersecurity Systems, Inc is seeking a proactive Technical Support Representative to join the India operations team. As the first point of contact for customers facing technical issues, you will diagnose and troubleshoot problems through phone, email, and chat. Your responsibilities include documenting service requests, adhering to SLAs, and escalating complex issues. Good communication skills, technical aptitude, and flexibility in working shifts for international customer support are essential for this role. Key Responsibilities: - Respond to customer queries via phone, email, and chat regarding qikfox and partner products (Antivirus, Cybersecurity, Privacy). - Troubleshoot hardware, software, and network issues, conduct root cause analysis, and provide resolution steps. - Utilize ticketing system/CRM to document, track, and update customer interactions and escalations. - Escalate unresolved issues to higher-level support or specialist teams. - Adhere to defined SLAs for response and resolution times. - Assist customers with product onboarding, setup, configuration, and usage guidance. - Update support documentation, FAQs, and knowledge-base articles to enhance self-service capabilities. - Collaborate with cross-functional teams to relay customer issues and suggestions for product improvements. - Meet quality metrics including customer satisfaction scores, first-contact resolution, and process adherence. Qualifications Required: - 1+ years of experience in a technical support or customer service role. - Strong English communication skills (verbal and written). - Knowledge of operating systems (Windows/macOS), networking basics, remote tools/desktop sharing, and cloud services. - Familiarity with CRM and ticketing tools. - Effective problem-solving skills and ability to handle pressure. - Customer-centric approach with patience and empathy. - Availability to work in international time-zones and flexible shifts. Preferred: - Experience with Cybersecurity Products. - Understanding of VoIP, remote access tools, or telephony support. - Certification such as A+ or equivalent. - Previous experience in an offshore/outsourced environment serving international clients. Job Description: qikfox Cybersecurity Systems, Inc is seeking a proactive Technical Support Representative to join the India operations team. As the first point of contact for customers facing technical issues, you will diagnose and troubleshoot problems through phone, email, and chat. Your responsibilities include documenting service requests, adhering to SLAs, and escalating complex issues. Good communication skills, technical aptitude, and flexibility in working shifts for international customer support are essential for this role. Key Responsibilities: - Respond to customer queries via phone, email, and chat regarding qikfox and partner products (Antivirus, Cybersecurity, Privacy). - Troubleshoot hardware, software, and network issues, conduct root cause analysis, and provide resolution steps. - Utilize ticketing system/CRM to document, track, and update customer interactions and escalations. - Escalate unresolved issues to higher-level support or specialist teams. - Adhere to defined SLAs for response and resolution times. - Assist customers with product onboarding, setup, configuration, and usage guidance. - Update support documentation, FAQs, and knowledge-base articles to enhance self-service capabilities. - Collaborate with cross-functional teams to relay customer issues and suggestions for product improvements. - Meet quality metrics including customer satisfaction scores, first-contact resolution, and process adherence. Qualifications Required: - 1+ years of experience in a technical support or customer service role. - Strong English communication skills (verbal and written). - Knowledge of operating systems (Windows/macOS), networking basics, remote tools/desktop sharing, and cloud services. - Familiarity with CRM and ticketing tools. - Effective problem-solving skills and ability to handle pressure. - Customer-centric approach with patience and empathy. - Availability to work in international time-zones and flexible shifts. Preferred: - Experience with Cybersecurity Products. - Understanding of VoIP, remote access tools, or telephony support. - Certification such as A+ or equivalent. - Previous experience in an offshore/outsourced environment serving international clients.
Company Description qikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about helping resolve consumer problems Job Title: Telesales Executive Location: Noida NCR Region Experience Level: Fresher / 1–2 years Department: Sales and Support Employment Type: Contract to Full time Job Summary We are seeking multiple Telesales Executives with excellent English communication skills and strong command over grammar. The role involves interacting with consumers and small businesses over phone and digital channels, explaining products and services, supporting basic software related queries, and converting qualified leads into sales. Key Responsibilities Sales and Customer Interaction Engage with prospective customers through outbound and inbound calls. Clearly explain products and services to consumers and small business customers. Identify customer needs and recommend suitable solutions. Achieve assigned sales targets and performance metrics. Maintain accurate records of customer interactions in CRM systems. Technical and Product Support (Pre and Post Sales) Provide basic guidance to customers on software installation and usage. Assist customers with initial setup and troubleshooting of company products. Coordinate with technical support teams for escalations when required. Ensure customers have a smooth onboarding experience. Communication and Documentation Communicate in clear, fluent, and grammatically correct English at all times. Draft simple customer communications such as emails and follow up messages. Maintain proper documentation of sales activities and customer feedback. Process and Compliance Follow defined sales scripts, processes, and compliance requirements. Ensure adherence to company policies and data protection standards. Participate in product, process, and communication training programs. Qualifications Bachelor’s degree in Engineering, BCA, MCA or Post Graduate Diploma in Business Administration or MBA with specialization in Systems, Information Technology, or related fields. Skills and Competencies Excellent spoken and written English with strong grammatical accuracy. Working knowledge of computers, operating systems, and common software applications. Ability to install basic software and guide users through setup steps. Strong interpersonal and persuasion skills. Ability to understand technical concepts and explain them in simple terms. Preferred Attributes Some experience in telesales, inside sales, or technical sales support. Exposure to selling software or technology products to consumers or small businesses. Comfort working with CRM tools and basic reporting systems.