Telesales Executive

Company Description

qikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about helping resolve consumer problems

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Job Summary

We are seeking multiple Telesales Executives with excellent English communication skills and strong command over grammar. The role involves interacting with consumers and small businesses over phone and digital channels, explaining products and services, supporting basic software related queries, and converting qualified leads into sales.

Key Responsibilities

Sales and Customer Interaction

• Engage with prospective customers through outbound and inbound calls.
• Clearly explain products and services to consumers and small business customers.
• Identify customer needs and recommend suitable solutions.
• Achieve assigned sales targets and performance metrics.
• Maintain accurate records of customer interactions in CRM systems.

Technical and Product Support (Pre and Post Sales)

• Provide basic guidance to customers on software installation and usage.
• Assist customers with initial setup and troubleshooting of company products.
• Coordinate with technical support teams for escalations when required.
• Ensure customers have a smooth onboarding experience.

Communication and Documentation

• Communicate in clear, fluent, and grammatically correct English at all times.
• Draft simple customer communications such as emails and follow up messages.
• Maintain proper documentation of sales activities and customer feedback.

Process and Compliance

• Follow defined sales scripts, processes, and compliance requirements.
• Ensure adherence to company policies and data protection standards.
• Participate in product, process, and communication training programs.

Qualifications

• Bachelor’s degree in Engineering, BCA, MCA or
• Post Graduate Diploma in Business Administration or MBA with specialization in Systems, Information Technology, or related fields.

Skills and Competencies

• Excellent spoken and written English with strong grammatical accuracy.
• Working knowledge of computers, operating systems, and common software applications.
• Ability to install basic software and guide users through setup steps.
• Strong interpersonal and persuasion skills.
• Ability to understand technical concepts and explain them in simple terms.

Preferred Attributes

• Some experience in telesales, inside sales, or technical sales support.
• Exposure to selling software or technology products to consumers or small businesses.
• Comfort working with CRM tools and basic reporting systems.